Hey, so I'm in a bit of a dilemma.
I purchased my Poker II form qtan's ebay store on March 28, 2014 as a birthday gift to myself.
I recently purchase an aluminum case from Pexon's group buy and received it the other day.
However, upon dissembling my keyboard, I noticed one of the screw has been stripped.
Now, I'm a very careful man when it comes to my belonging and I usually don't strip screws, (I work on my car a lot)
But from further inspection it seems like they were using a drill since there is damaged from the plate itself. There is no way a screwdriver can strip off the paint like that and I do not have a reason to use a drill for something so small.
My question is, will this be covered under the 1 year warranty?
I tried sending qtan a message via ebay and vortex via facebook and still no response.
I tried looking for a vortex official website, but to no avail.
So as for my second question, is there an official email that I can contact to see if my keyboard is covered under warranty?
stripped screw at the top, i'ts hard to see
plate damage
Any help would be great!
Thanks,
