Author Topic: Unable to open the Outlook Window. The set of folders could not be opened.  (Read 1132 times)

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Offline connorfraser

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Have a user that when you try to open outlook you receive the error :

Unable to open the Outlook Window.  The set of folders could not be opened. The server is not available

The user has a couple of PST files. Ran SCANPST and the files were repaired but still get the same problem. I looged onto the users machine and was able to open outlook just fine. As a test I tried to open the the users PST files and did so with no problem so it looks like they are not corrupt.

I renamed his OST file and started outlook with the /resetfolders option but still get the same error.

When I go to another machine and logon as that user and  try to open outlook I receive the error:

unable to open your default email folders. The file c:\documets and settings\user name\local settings\application data\microsoft\outlook.ost is not an offline folder file.

Any ideas on what else I can try.

OWA works fine for this user.