MechanicalKeyboards.com Customer Feedback Thread

[00zeRO]

Welcome to our Vendor Feedback thread here on GeekHack!

We look forward to reading the good and bad (hope not) things we have done for you. We also are eager to assist you with any issues or questions you may with regard to your customer experience with us.  Please keep all posts on topic, and include factual information.

Have a spectacular day, and as always, thank you for choosing MechanicalKeyboards.com!

 

[SpAmRaY]

You guys have been great and I'm glad you guys are always expanding your offerings.

One of these days I'm gonna make a trip down there to say hi.

[00zeRO]

You guys have been great and I'm glad you guys are always expanding your offerings.

One of these days I'm gonna make a trip down there to say hi.

Please do.

[BeachFort]

I've ordered three keyboards for myself as well as one for a family member from MechanicalKeyboards.com, and I've had nothing but good experiences. The free shipping on pretty much everything that they sell is a huge plus, and everything that I've ordered has shipped super fast and has arrived in perfect condition. From what I've seen the staff is also active in the community and very responsive to feedback, etc. 

[00zeRO]

I've ordered three keyboards for myself as well as one for a family member from MechanicalKeyboards.com, and I've had nothing but good experiences. The free shipping on pretty much everything that they sell is a huge plus, and everything that I've ordered has shipped super fast and has arrived in perfect condition. From what I've seen the staff is also active in the community and very responsive to feedback, etc. 

We do all we can

[rowdy]

From a forum perspective, mk.com forum participation is excellent, not only in mk.com threads, but in other threads across the board.

[00zeRO]

From a forum perspective, mk.com forum participation is excellent, not only in mk.com threads, but in other threads across the board.

Thanks Rowdy!

[MajorKoos]

I've been getting the majority of my parts from mk.com for almost a year now without any issues at all. 
The keyboard selection looks extensive, but what draws me is the components - PCB's, cases, switches, springs and keycaps. 

[00zeRO]

I've been getting the majority of my parts from mk.com for almost a year now without any issues at all. 
The keyboard selection looks extensive, but what draws me is the components - PCB's, cases, switches, springs and keycaps.

Then you'll be pleased to know that we are working to expand our catalog of DIY even more. Thanks for the feedback.

[SpAmRaY]

I have some feedback for your website.

I think it would be awesome to provide a little more information on the different features of your many keyboards (and other items to).

For instance this keyboard https://mechanicalkeyboards.com/shop/index.php?l=product_detail&p=1554  I assume is the same as this http://www.duckychannel.com.tw/page-en/Ducky-One-non-backlit/

If so that board has a ton of features most people probably don't even know about.

This applies to most of the items you guys sell there just isn't much information given to help make a purchase.

[00zeRO]

I have some feedback for your website.

I think it would be awesome to provide a little more information on the different features of your many keyboards (and other items to).

For instance this keyboard https://mechanicalkeyboards.com/shop/index.php?l=product_detail&p=1554  I assume is the same as this https://mechanicalkeyboards.com/shop/index.php?l=product_detail&p=1554

If so that board has a ton of features most people probably don't even know about.

This applies to most of the items you guys sell there just isn't much information given to help make a purchase.

The two links are identical.

With regard to your other suggestion, this is certainly something we are working towards making available across our entire catalog. Please stay tuned for updates.

[SpAmRaY]

I have some feedback for your website.

I think it would be awesome to provide a little more information on the different features of your many keyboards (and other items to).

For instance this keyboard https://mechanicalkeyboards.com/shop/index.php?l=product_detail&p=1554  I assume is the same as this https://mechanicalkeyboards.com/shop/index.php?l=product_detail&p=1554

If so that board has a ton of features most people probably don't even know about.

This applies to most of the items you guys sell there just isn't much information given to help make a purchase.

The two links are identical.

With regard to your other suggestion, this is certainly something we are working towards making available across our entire catalog. Please stay tuned for updates.

Oops I goofed this should have been the second link http://www.duckychannel.com.tw/page-en/Ducky-One-non-backlit/

[00zeRO]

I have some feedback for your website.

I think it would be awesome to provide a little more information on the different features of your many keyboards (and other items to).

For instance this keyboard https://mechanicalkeyboards.com/shop/index.php?l=product_detail&p=1554  I assume is the same as this https://mechanicalkeyboards.com/shop/index.php?l=product_detail&p=1554

If so that board has a ton of features most people probably don't even know about.

This applies to most of the items you guys sell there just isn't much information given to help make a purchase.

The two links are identical.

With regard to your other suggestion, this is certainly something we are working towards making available across our entire catalog. Please stay tuned for updates.

Oops I goofed this should have been the second link http://www.duckychannel.com.tw/page-en/Ducky-One-non-backlit/

Absolutely correct, RaY. As usual the teacher has caught us not doing our homework. We will try to overhaul a few key features on our website, and more importantly update the descriptions of all our currently stocked items. We are certainly aware of scant details. Rest assures, we are on it, sir.

[chuckdee]

Just ordered for MechanicalKeyboards for the first time.  I was really impressed with the speed of shipping and the overall order process.  Great experience!

[00zeRO]

Just ordered for MechanicalKeyboards for the first time.  I was really impressed with the speed of shipping and the overall order process.  Great experience!

We are glad to be of service. Thank you for the feedback!

[pomk]

Hi,

I posted a question on your feedback form some days ago, but haven't gotten a response.

My question concerned the international shipping costs. I was trying to purchase a couple of switches from you (300), but was turned off because of ludicrous shipping charges of 70 USD! In order to better understand what is going on here, I checked the shipping charges of a retail keyboard with greater volume and weight just to have a good laugh. I was surprised to see that the shipping cost was less for the weighty keyboard, than for some pesky switches. I then proceeded to check how the shipping cost accumulated over different products and concluded that you add some kind of an additional service fee per item in the basket. As you sell switches only in packs of ten, the shipping cost rises to absurd degrees very quickly because of this 'per item fee'.

I understand that your free shipping applies only to USA and I'd be more than happy to pay for the difference. What I don't understand is why you would charge money for a service which is independent of the actual shipping cost, while you do not charge that for USA residents. As I understand 'free' in this case means that the service fee is already included in the price of the products.
 

Best regards,
Panu

[00zeRO]

Hi,

I posted a question on your feedback form some days ago, but haven't gotten a response.

My question concerned the international shipping costs. I was trying to purchase a couple of switches from you (300), but was turned off because of ludicrous shipping charges of 70 USD! In order to better understand what is going on here, I checked the shipping charges of a retail keyboard with greater volume and weight just to have a good laugh. I was surprised to see that the shipping cost was less for the weighty keyboard, than for some pesky switches. I then proceeded to check how the shipping cost accumulated over different products and concluded that you add some kind of an additional service fee per item in the basket. As you sell switches only in packs of ten, the shipping cost rises to absurd degrees very quickly because of this 'per item fee'.

I understand that your free shipping applies only to USA and I'd be more than happy to pay for the difference. What I don't understand is why you would charge money for a service which is independent of the actual shipping cost, while you do not charge that for USA residents. As I understand 'free' in this case means that the service fee is already included in the price of the products.
 

Best regards,
Panu

This is certainly not the case. Once I get to the office today I will explain more fully. We apologize for any delay and we look forward to assisting you with a better shipping cost. Thank you for choosing MechanicalKeyboards.com!

[pomk]

Thank you for the prompt response!

[JPVann]

Bought a wonderful IKBC MF87 from them - had to wait 6 weeks for their next shipment.  Keyboard was wonderful but had an anomaly on the USB port - cable would not seat correctly.

I emailed them Monday and by Friday I had my replacement on its way via FedEx.  Everyone I dealt with was great, took ownership of the situation without question and were very professional and helpful.

I buy a tremendous amount of tech gear online.  These folks are as good as Amazon!