Most posters here will remember when Truly Ergonomic finally marketed a modern split mechanical keyboard, which had been a dream for some of us. However, the company turned out to be notoriously difficult to deal with, which was more problematic than their constantly-slipping ship dates (which most of us forgave).
Enter Matias. They market a modern split mechanical keyboard for the same price as TE:
I ordered mine on 2016-6-8 for $205 USD, that is $200 for the keyboard and $5 for shipping to "Asia / Australia / NZ by EMS".
1 Quantity to be paid for (FK403RPC)_Matias_Ergo_Pro_Keyboard_for_PC_with_Quiet_LINEAR_switches_+_FREE_SHIPPING__(1KP), US 200.00
1 Quantity to be paid for Matias_Faster_Shipping_(1KP), US 5.00
On the following page, I then did not even have to select from the list of countries to ship to, as my country, Israel (which is in Asia) was already selected, apparently by some geolocation script.
The next day, I got an email from a Matias representative:
Sorry I had to refuse your first purchase attempt.
These keyboards are very heavy and expensive to ship.
On the second order page you need to select the "rest of the world" $30.00
extra shipping if you want us to ship to Israel.
After replying to the email expressing my disappointment that the order was _canceled_ when the issue could have been resolved by explaining the error on the webpage (which seems to have been corrected already, at least the checkout process looks different), I went ahead and ordered another keyboard the next day (2016-06-09):
1 Quantity Payment for (FK403RPC)_Matias_Ergo_Pro_Keyboard_for_PC_with_Quiet_LINEAR_switches_+_FREE_SHIPPING__(1KP), US 200.00
6 Quantity Payment for Matias_Faster_Shipping_(1KP), US 30.00
It is not stated there, but that shipping option was labeled "5-7 Business Days" on the webpage.
Today, 2016-06-21, 12 days (eight or nine business days) later, I receive this email:
Thank you for your order of our Matias products.
Your parcel has been shipped from our Taiwan warehouse via EMS
Worldwide Xpress Mail Service under tracking #----------------
You can track your package later this week at:
Your package should arrive in 5-7 business days at your local post office.
Please check with them then for details.
If you have any questions, please feel free to contact us directly.
How can we rely on a company that treats customers this way? Not potential customers, but customers that have already given them hundreds of dollars in business? I am so happy to see another distributor enter this market which is so important to us, but how can we continue to do business with them when they are so eager to cancel our orders and are not willing or able to ship on time, even after we've paid $30 USD for additional shipping?