Wow. Thanks for all the overwhelming support everyone. It was a great surprise coming into this thread, despite the week I've had.
Today's been a good day. Just finished up at the hospital, and now at the office for the rest of the day responding the emails and I think we'll have about 15 or so boxes packed by the time I finish. I want to make sure they are awesome because it seems a small issue went out to someone in NY.
In any case, I'll keep to it, and try to get this all resolved.
Regarding the whole DHL hold, we might switch over to FedEx international, as I want to consolidate all the shipping to one shipper. FedEx has been fantastic, and has picked up my packages at my office, and scanned them all in front of me. Shipping prices will not change, as we are matching them to my DHL quotas, and hopefully in the future, better quotas.
Again, thanks for your patience, love, and understanding. Thank you, keyboard community
Cheers, jchan.