I tried to email them asking about a cap they had in several IG posts, never did get an answer. That was over a month ago...
Yeah same here. No emails whatsoever. No email order confirmation, receipt, shipping. In fact, they didn't even bother asking for my shipping when I check out via Paypal. They also claim to reside in San Francisco, CA on their Twitter which I doubt. Chinese names with very unusual @162.com email on their paypal account.
When placing order, there was an option for registering account but on their website there is no log in option. I suggest you change your PW if it is the same on any of your other accounts. I feel incredibly uncomfortable and decided to dispute on paypal.