Please do not buy anything at MASSDROP.

[tommyonsn]

I bought 2 ergo keycaps  (gmk carbon and sa choclate) at Massdrop, both lost. I didn't receive them so far. And they didn't reply anything.
They think consumers are stupid.

[Cocopah]

http://www.massdrama.com/

[rowdy]

https://geekhack.org/index.php?topic=81718.0

Although I've bought at least a dozen things from Massdrop, shipped to Australia, without issue (apart from the dismal Triumph Adler packaging, which was not their fault but the plastic boxes GMK packaged the sets in.

[xondat]

I wouldn't buy from them for personal reasons anymore, but they did at least respond to my queries/refund requests (when I did many, many months ago). Seems quite unusual that they haven't in this case.

[mrhead]

I bought a set of vortex caps a few years back, had some issues with fitment (3), and duplicates/missing (2-3).  They got back to me right away, letting me know they were working on replacements for me (they let me know up front it would be a few months potentially).  I ended up getting back to them about 6 months later and they ended up sending me an entirely new full keycap set for waiting.

[HotRoderX]

I bought a number of item's thought massdrop and only had 1 issue. They where extremely quick to resolve it. They gave me no grief either about it. They did ask for a picture to confirm missing components. That wasn't a big deal at all 5 secs with my cell phone and finished. My only real beef with massdrop is there use of Fedex smartpost.. which adds 2-3 day's shipping time to anything. I have had packages shipped from across the world quicker using EMS then Massdrop shipments.

Also I think people need to give more credit to massdrop.. like the recent Revo/Orc case problems... if it was massdrop they where dealing with. Cases that where no anodized proper or where lost in transit would/could be refunded.. but sadly the way things are looking now people are just kinda SOL. Cause it was a group buy and when its thought a forum.. there zero QC and liability out side what the group buy runner offers and Paypal.