Again, talking without any knowledge.
I've been personally trying to get clarity on the Black Friday sale since December. I've sent a dozen emails and left three voicemails. I've contacted sales, support, and Sheraton's personal Originative email.
They are selectively screening customers and that is that. I have an open order on the website when I log in, it is listed as Paid and Unfulfilled. I've requested my money back on the phone and in writing.
I've also dealt with Sheraton as an individual and my experience there is that he will not waste a second when it comes to his money. I bought a MJ2 camo off him in person and he called that night to accuse me of shorting him $5 on the in cash transaction, when he had neglected to realize I bought the $125 camo instead of the $130 linear r.
Do you know how you distract from a major problem? You make waves elsewhere. Where are the fixed legend keys that were supposed to be delivered with sets, where are the rest of the aluminum filco cases, where is black friday?
You getting Sanctuary is wonderful but they are not back, this is not a company that should be encouraged, and it's naivety to assume that giving money to them now has any promise of actually netting you a product.
Try to look at the bigger picture for a second as opposed to just your own, incredibly narrow, and completely personal anecdote. I've been personally wronged here and there are others in the exact situation I am in and those who are owed much more from Sheraton.