I've previously fulfilled 5 public keyboard GBs and I think anyone that has ordered a keyboard fulfilled by me can vouch for the communication and transparency throughout the GB,
I've just noticed my local vendor, without providing any notes on notion, moved Compact Ergo's (your keyboard) shipment date from Q4 2024 to Q1 2025. Considering the long Chinese New Year, the earliest in Q1 2025 would be sometime in February. Compact Ergo was limited to only 200 max. Compact Ergo's GB closing date was 30 June 2024, it means, it would take 8 months (or more) to make 200 keyboards. Based on this information, I must disagree with your statement, on your current record.
Speculations:
If you wish to claim you sold far more than you expected then customers were overcharged because your pricing was based on 200. If you wish to claim you changed the manufacturer in last minute, then you broke your quality promise to your customers. If you wish to blame the manufacturer for being too busy with other orders, then after 8 months of waiting, I have little to no interest or enthusiasm in receiving your keyboard anymore which it will put me off from participating in future GBs, including yours.
If the shipment date has not been changed from Q4 2024, then I humbly apologise to you.