You'll need to scan the instruction manual 'cause I don't know how to do this although I'm sure it can be done.
try:
1) Turn off N-key rollover and switch to 6 key rollover.
2) I had a Ducky One RGB TKL and it had a way to set it up for USB 2 or USB 3. This has to do with how much power the keyboard draws. Anyway... look through the manual for some setting for USB 2.0 or USB 3.0 and try it both ways.