Author Topic: [GB] Typemaster 180 - 75% Magnetic Board - In Production  (Read 18905 times)

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Offline Typemaster

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[GB] Typemaster 180 - 75% Magnetic Board - In Production
« on: Sat, 27 February 2021, 16:52:47 »
Typemaster 180

After 1 year of work, we are proud and excited to announce you the GB for the Typemaster 180!

Original IC thread: https://geekhack.org/index.php?topic=110028.0






Specifications

  • 75% premium board
  • Seamless and screwless in design
  • 7.7į typing angle
  • Closes with 16 magnets instead of screws
  • Quick plate change (less than 30 seconds)
  • Uses advanced gel pads for a great insulation and flex
  • Notches in the plate for quick & easy plate placement on the gel pads
  • 6063 Aluminum with optional Mirror Polished Stainless Steel weight
  • High quality PCB with ANSI & ISO support
  • Layouts : 6.25U and 7U spacebars support, stepped and normal capslock support, splited and normal backspace support
  • Unified USB-C Daughterboard with all the protections you need
  • QMK and VIA support
  • Designed, engineered, assembled and quality-checked in France
  • Shipped from France with magnets, gel and feet pre-installed


Timeline & Prices

The GB will start the 6th March 2021 at 7:00 PM UTC+1.

Countdown: https://countingdownto.com/countdown-pages/Z9OGFwD9

Price for the keyboard kit is 429Ä (aluminum weight), or 479Ä (polished stainless steel weight).

Each keyboard kit will contains :

  • Top Piece in anodized Aluminum 6063
  • Bottom Piece in anodized Aluminum 6063
  • Weight in polished Stainless Steel or anodized Aluminum 6063, depending of your option choice
  • One plate in anodized Aluminum 6063
  • One high-quality Typemaster 80-A PCB
  • One high-quality USB-C Daughterboard with JST cable
  • Premium Typemaster box

All Typemaster 180 kits will be delivered "ready to build". This means the magnets, gel pads and feet will be placed on the body for you, before delivery.

MoQ is 100 pieces, and the sale will be limited to 250 pieces, on a FCFS basis.

If we do not meet the 250 pieces, the GB will end the 6th April 2021 at 7:00 PM UTC+1.

We will charge VAT for EU customers ; We ship worldwide!

Extra plates are available in aluminum, brass, stainless steel, POM or PC. For the extra plates, the MoQ will be 25 units per material.

Extra PCB are also available for sale.

The ETA for shipping after the group buy is around 4-5 months for 100 units, and 5-6 months for 250 units. Please keep in mind this is a rough estimation! We will do our best to meet the quickest shipping.

We will ship by batches on a FCFS basis. This means the first order will be the first to be sent from our office. We will update you here and on Instagram at every important step.


Shop

You will be able to buy the Typemaster 180 directly on our shop :

https://typemaster.works/collections/typemaster-180

You can follow us on Instagram for more updates :

https://instagram.com/typemaster.works


Videos

Unboxing and first sound test :


Our second sound test :


Our third sound test :


Magnetic operation, plate placement and gel dampening :


@hipyotech Review :


@jeffbattlestation Sound Test :




Many thanks to all our supporters! It means a lot for us!
« Last Edit: Sun, 11 April 2021, 17:15:30 by Typemaster »

Offline HoffmanMyster

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #1 on: Mon, 01 March 2021, 14:03:11 »
Approved :thumb:

Offline bball2

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #2 on: Mon, 01 March 2021, 14:04:19 »
Nice! Been looking forward to this one  :thumb:

Offline Randomi

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #3 on: Mon, 01 March 2021, 14:08:05 »
I really like this. Is VAT included in the prices you listed or is it added on top of them?

Offline MichelKami

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #4 on: Mon, 01 March 2021, 16:41:06 »
Remember seeing a youtube video on this before. Would love to see how the typing feel is. Nice design

Offline Typemaster

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #5 on: Mon, 01 March 2021, 18:08:42 »
Approved :thumb:

Thanks you  :thumb:

I really like this. Is VAT included in the prices you listed or is it added on top of them?

The VAT is added on top at the checkout, if you select a EU-based country in the shipping address

Offline keyboardcircle

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #6 on: Mon, 01 March 2021, 21:56:54 »
Will you release plate file? I would like to modify it to support ALPS stab although i dont know how to do atm, but i think there are more people interested in it. Modern ALPS keycaps are a joke.

Offline sneekypoo

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #7 on: Mon, 01 March 2021, 22:31:51 »
Definitely joining this. GL  :thumb:

Offline Randomi

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #8 on: Tue, 02 March 2021, 01:09:45 »
The VAT is added on top at the checkout, if you select a EU-based country in the shipping address

Is VAT % calculated based on French VAT or target country VAT? How much is shipping? Trying to calculate what the total cost would be for me :)

Offline Typemaster

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #9 on: Tue, 02 March 2021, 10:08:47 »
Will you release plate file? I would like to modify it to support ALPS stab although i dont know how to do atm, but i think there are more people interested in it. Modern ALPS keycaps are a joke.

Yes :-) Plate file will be released soon after the GB completion, for personal use only.
The VAT is added on top at the checkout, if you select a EU-based country in the shipping address

Is VAT % calculated based on French VAT or target country VAT? How much is shipping? Trying to calculate what the total cost would be for me :)

Considering our volume, the VAT will be the French VAT (20%). Shipping to West EU will be 23,10Ä. East EU will be 32,20Ä

Offline loop | esc lab

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #10 on: Tue, 02 March 2021, 12:06:33 »
Very happy you persevered and is now hosting a very high quality GB. I'm still on the fence for this but that sound test is reallllly nice.

Good luck with GB in three days!

Offline Typemaster

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #11 on: Tue, 02 March 2021, 17:35:25 »
Very happy you persevered and is now hosting a very high quality GB. I'm still on the fence for this but that sound test is reallllly nice.

Good luck with GB in three days!

Thanks a lot :-)


Offline Typemaster

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #12 on: Tue, 02 March 2021, 17:51:13 »
Due to some questions / concerns we got recently, here are some important notes we added on our website :

- The Black "Noir Basalte" is not a true black, nor a "navy" color. It has a slight blue tint in it you should see only in a strong light.

- Even if ALPS compatibility should be good on paper, it has not been tested by our team. Our plate design only supports MX style PCB stabs mount. However, we'll release the 3D file for our plate if you want to work on it.

- Both ANSI, ISO, and all the keyboard layouts we offre has been tested by our team.

- Plastic based plates (POM and PC) has not been tested by our team. While it should be resistant enough to pressure while you dismount the keyboard, please keep in mind you order them at your own risk.

Moreover, about the colors, please compare the photos of our last "silver / blue" prototype with the renders of the same color to have a good idea of "how the other colors will look".

We'll do a sample keyboard of each color once the GB is closed to check the colors are exactly what we want, before giving our green light for the other keyboards.

Unlike plastic keycaps, we'll have this way a good control of the colors we get from the anodizing factory.

In the future, we'll make sure to make a prototype of each color before going into the GB phase. For this first GB, we simply didn't had the finances to do that.

Feel free to let us know if you have any more questions !

Offline Typemaster

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #13 on: Fri, 05 March 2021, 13:58:51 »
We're almost at the start of the GB !

A few points we wanted to tell you before it going live:

- We will test the plastic based plates before going into mass production. If they are bad or unusable, a refund will be done to each plastic plate order. Even if everything should work, we'll make all the tests needed to make sure you will not be disappointed.

- We had a lot of demands for a hotswap PCB. Later this year, we'll propose an IC about that for the Typemaster 180.

- We'll release the extra PCBs and plates 1 or 2 hours before going live, so you can add the extras in your basket and don't loose time once the keyboard kit is live.

That's all for today!

Offline windz0099

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #14 on: Fri, 05 March 2021, 22:54:01 »
Can thet hotswap pcb (the one planned for R2) work for the R1 versions? Or will the design be different?

Offline Typemaster

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #15 on: Sat, 06 March 2021, 06:11:43 »
The planned hotswap PCB will be compatible with the keyboards sold in this round !

Offline xantiema

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #16 on: Sat, 06 March 2021, 12:02:18 »
Is the added Tax within EU (Denmark) a mistake? Price jumped up to 550euros

Edit: France is a part of the european union

Offline Typemaster

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #17 on: Sat, 06 March 2021, 12:16:25 »
GB is now LIVE:thumb:

Is the added Tax within EU (Denmark) a mistake? Price jumped up to 550euros

Edit: France is a part of the european union

Hi there!

No it's not a mistake, we are obligated to collect VAT in any EU sale unfortunately... It will be sent from France so you'll not have any VAT / customs / duty taxes at the arrival however !

Offline xantiema

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #18 on: Sat, 06 March 2021, 12:19:01 »
Right, my own mistake not accounting for that when looking at the prices during IC.

Offline styast

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #19 on: Sat, 06 March 2021, 13:27:44 »
I'm in! ;D Hope the GB numbers are looking good  :thumb:

Offline loop | esc lab

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #20 on: Sat, 06 March 2021, 15:54:30 »
I have a TKL already but I'll be supporting this in the sidelines. This is a super interesting board and I'm really glad you guys stuck with it despite the early criticisms. You've made something special.

In the future if you make a 65% I'll definitely be in :)

Offline loop | esc lab

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #21 on: Sat, 06 March 2021, 17:48:46 »
Looping back here again..

Is there any way we could do a full black one? I see that you have the black bottom base, weight, and top, but would need to buy different boards to get that combo.

Highly considering that.. Or just all silver.

Odd that's not an option.

Offline Typemaster

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #22 on: Sat, 06 March 2021, 18:46:30 »
Looping back here again..

Is there any way we could do a full black one? I see that you have the black bottom base, weight, and top, but would need to buy different boards to get that combo.

Highly considering that.. Or just all silver.

Odd that's not an option.

Hey ! A full black one is a bit of a hit or miss because of the anodization process... If the 2 pieces comes in slightly different colors, it will not looks good. When there's a lot of production, it's kind of possible to matches the pieces together. But that's not our case.

And you'll miss the 2-tones design as well doing that :-)

Just curious, but why would you want a 1 color model instead of a 2-tones ?

Offline Typemaster

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #23 on: Sat, 06 March 2021, 18:47:08 »
I'm in! ;D Hope the GB numbers are looking good  :thumb:

Looking good atm :-)

Offline bball2

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #24 on: Sat, 06 March 2021, 19:01:34 »
Jumped in for a silver / red board, really looking forward to it!

Pretty affordable extras pricing as well, got some extra pcb's and plates  :thumb:
« Last Edit: Sat, 06 March 2021, 19:06:21 by bball2 »

Offline loop | esc lab

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #25 on: Sat, 06 March 2021, 21:03:00 »
Looping back here again..

Is there any way we could do a full black one? I see that you have the black bottom base, weight, and top, but would need to buy different boards to get that combo.

Highly considering that.. Or just all silver.

Odd that's not an option.

Hey ! A full black one is a bit of a hit or miss because of the anodization process... If the 2 pieces comes in slightly different colors, it will not looks good. When there's a lot of production, it's kind of possible to matches the pieces together. But that's not our case.

And you'll miss the 2-tones design as well doing that :-)

Just curious, but why would you want a 1 color model instead of a 2-tones ?


Just personal preference. Personally not a huge fan of multiple colors on a board, but that is definitely just me, haha.


Good luck - I'll definitely continue to think about it, and thanks for the response.

Offline hailong88

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #26 on: Sun, 07 March 2021, 01:48:35 »
Do group buy meet MoQ yet? I thought it quite hype but it's turned out not. Can you update the gb status please.

Offline sneekypoo

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #27 on: Sun, 07 March 2021, 02:18:47 »
Thanks for deciding to test the plastic plates before shipping. I have a lot more confidence in this now. Got in on a black/gold one. GL!  :thumb:

Offline Typemaster

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #28 on: Sun, 07 March 2021, 05:24:59 »
Do group buy meet MoQ yet? I thought it quite hype but it's turned out not. Can you update the gb status please.

Hi there! We'll post a "24 hours" update tonight, but numbers looks quite good IMO for the first 24h and a very first GB!

Offline hailong88

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #29 on: Sun, 07 March 2021, 07:20:03 »
Many thanks and I can't wait till it on my hands  :p :p :p

Offline Typemaster

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #30 on: Sun, 07 March 2021, 07:57:28 »
We are aware there is some problems with certain cards / banks, probably due to a problem with the 3D secure configuration. We are in contact with our payment gateway about this problem, and it should be resolved quickly. We'll get in touch with every buyer who had a problem once it's solved !

Offline Typemaster

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #31 on: Sun, 07 March 2021, 14:57:00 »
We are very pleased to announce you we are at 50% MoQ after the first 24h of the GB !

Thanks you a lot for your overwhelming support ! :thumb:

Once our payment system will be corrected, we should be around 60% MoQ. We'll keep you updated on that.

Some other announcement will be made soon, stay tuned !

Offline lumin8

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #32 on: Wed, 10 March 2021, 05:11:26 »
I would be very interested in ordering, but I really wish there could be an extra hotswap PCB

Offline Typemaster

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #33 on: Wed, 10 March 2021, 11:31:53 »
I would be very interested in ordering, but I really wish there could be an extra hotswap PCB

If there's enough demand, we'll set up a GB for an hot-swap PCB in the next months !

Offline Kipps

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #34 on: Wed, 10 March 2021, 23:12:13 »
Any update of how close you are at to MoQ?

Offline GingGing

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #35 on: Thu, 11 March 2021, 10:56:29 »
Interesting idea!

Offline Little4Real

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #36 on: Fri, 12 March 2021, 20:54:14 »
Any update of how close you are at to MoQ?

I'm wondering this as well. I don't want to join, just to be refunded shortly afterwards.

Offline styast

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #37 on: Mon, 15 March 2021, 11:22:13 »
Any chance we can change colors after buying in? Black/gold has really grown on me..

Offline Typemaster

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #38 on: Tue, 16 March 2021, 16:47:58 »
Any update of how close you are at to MoQ?

I'm wondering this as well. I don't want to join, just to be refunded shortly afterwards.

Hi there!

We're currently at 65% MoQ with somewhere between 10 and 15% more awaiting for our payment gateway to support their payment cards. Unfortunately, the situation with our payment gateway is very long to resolve, and most of our EU customers can't finalize their purchase. Considering this, we should be around 80% MoQ after this issue is resolved !


Offline Typemaster

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #39 on: Tue, 16 March 2021, 16:48:41 »
Any chance we can change colors after buying in? Black/gold has really grown on me..

Yes sure, feel free to send us an e-mail at the same e-mail you received with your order, and we'll change that :-)

Offline jdbaker82

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #40 on: Wed, 17 March 2021, 12:26:32 »
Buyer beware : Runner has been ignoring emails for a week and refuses to refund purchase and claims order has already been placed with factory after Group buy started however MOQ hasn't even been met at this time.
 Email from a week ago : hasn't responded since

"Iím sorry to hear that you want to cancel your Typemaster order. Unfortunately, as per our Terms of Service and as we specifically wrote on each product page, all the sales are final. We do not accept refunds.

Your keyboard has itís production already planned with our factory, and we canít cancel it at the moment.

We sincerely apologize for the inconvenience."
« Last Edit: Wed, 17 March 2021, 12:28:15 by jdbaker82 »

Offline loop | esc lab

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[GB] Typemaster 180 - 75% Magnetic Board
« Reply #41 on: Wed, 17 March 2021, 14:13:58 »
Buyer beware : Runner has been ignoring emails for a week and refuses to refund purchase and claims order has already been placed with factory after Group buy started however MOQ hasn't even been met at this time.
 Email from a week ago : hasn't responded since

"Iím sorry to hear that you want to cancel your Typemaster order. Unfortunately, as per our Terms of Service and as we specifically wrote on each product page, all the sales are final. We do not accept refunds.

Your keyboard has itís production already planned with our factory, and we canít cancel it at the moment.

We sincerely apologize for the inconvenience."
.
« Last Edit: Wed, 17 March 2021, 17:36:08 by loop | esc lab »

Offline hammerbrotha

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #42 on: Wed, 17 March 2021, 15:05:11 »
Buyer beware : Runner has been ignoring emails for a week and refuses to refund purchase and claims order has already been placed with factory after Group buy started however MOQ hasn't even been met at this time.
 Email from a week ago : hasn't responded since

"Iím sorry to hear that you want to cancel your Typemaster order. Unfortunately, as per our Terms of Service and as we specifically wrote on each product page, all the sales are final. We do not accept refunds.

Your keyboard has itís production already planned with our factory, and we canít cancel it at the moment.

We sincerely apologize for the inconvenience."
This is normal for group buys. There are generally no refunds once an order has been placed. I'm not sure why you're posting a buyer beware to make this GB look any different than any other GB out there on geekhack.

Sent from my SM-G965W using Tapatalk


Offline HoffmanMyster

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #43 on: Wed, 17 March 2021, 15:08:44 »
Buyer beware : Runner has been ignoring emails for a week and refuses to refund purchase and claims order has already been placed with factory after Group buy started however MOQ hasn't even been met at this time.
 Email from a week ago : hasn't responded since

"Iím sorry to hear that you want to cancel your Typemaster order. Unfortunately, as per our Terms of Service and as we specifically wrote on each product page, all the sales are final. We do not accept refunds.

Your keyboard has itís production already planned with our factory, and we canít cancel it at the moment.

We sincerely apologize for the inconvenience."
When you enter a GB, you agree that you can't refund. What pasted from the email literally tells you that.

:facepalm:

That is not a universal rule of GBs, nor is that 100% clear from the verbiage on the website. By my interpretation, a "sale" being final means that after the item has shipped or been received by the buyer, they are not able to return it. Not that they can't intercept it at some point earlier in the process and cancel their order. In this case, the GB is still active and that would indicate that the order has not been placed with the factory - therefore, they should be able to cancel the order and refund the payment.

This is a totally legitimate heads up to pass along to potential buyers.

Offline jdbaker82

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #44 on: Wed, 17 March 2021, 16:04:27 »
Exactly glad to see not everyone is oblivious.

Offline jdbaker82

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #45 on: Wed, 17 March 2021, 16:06:07 »
Buyer beware : Runner has been ignoring emails for a week and refuses to refund purchase and claims order has already been placed with factory after Group buy started however MOQ hasn't even been met at this time.
 Email from a week ago : hasn't responded since

"Iím sorry to hear that you want to cancel your Typemaster order. Unfortunately, as per our Terms of Service and as we specifically wrote on each product page, all the sales are final. We do not accept refunds.

Your keyboard has itís production already planned with our factory, and we canít cancel it at the moment.

We sincerely apologize for the inconvenience."
When you enter a GB, you agree that you can't refund. What pasted from the email literally tells you that.

:facepalm:

Did you even read the typemaster website page? See below

Offline loop | esc lab

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #46 on: Wed, 17 March 2021, 16:33:55 »
Buyer beware : Runner has been ignoring emails for a week and refuses to refund purchase and claims order has already been placed with factory after Group buy started however MOQ hasn't even been met at this time.
 Email from a week ago : hasn't responded since

"Iím sorry to hear that you want to cancel your Typemaster order. Unfortunately, as per our Terms of Service and as we specifically wrote on each product page, all the sales are final. We do not accept refunds.

Your keyboard has itís production already planned with our factory, and we canít cancel it at the moment.

We sincerely apologize for the inconvenience."
When you enter a GB, you agree that you can't refund. What pasted from the email literally tells you that.

:facepalm:

That is not a universal rule of GBs, nor is that 100% clear from the verbiage on the website. By my interpretation, a "sale" being final means that after the item has shipped or been received by the buyer, they are not able to return it. Not that they can't intercept it at some point earlier in the process and cancel their order. In this case, the GB is still active and that would indicate that the order has not been placed with the factory - therefore, they should be able to cancel the order and refund the payment.

This is a totally legitimate heads up to pass along to potential buyers.
My bad for the wrong assumption.

Offline Typemaster

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Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #47 on: Wed, 17 March 2021, 17:16:44 »
Buyer beware : Runner has been ignoring emails for a week and refuses to refund purchase and claims order has already been placed with factory after Group buy started however MOQ hasn't even been met at this time.
 Email from a week ago : hasn't responded since

"Iím sorry to hear that you want to cancel your Typemaster order. Unfortunately, as per our Terms of Service and as we specifically wrote on each product page, all the sales are final. We do not accept refunds.

Your keyboard has itís production already planned with our factory, and we canít cancel it at the moment.

We sincerely apologize for the inconvenience."

Hi there,

We're sorry about the late reply. We got some problems with our e-mails, witch are now resolved.

As I am writing to you at the moment, we are working closely with our manufacturer, and while the keyboards are still not in production, we however are planning their production as we speak to reduce the overall process time.

Each time a customer is ordering from us, we are paying a lot of percentage based fees, witch for most will not be refunded to us in case of a refund, because each card transaction have a cost.

In a "standard" business with "standard" margins, this is not a problem and can be assumed within the margin. In our case, we are a very small group, with limited finances, and we are working with very low margins. We can't pay from our own pockets because "customers are changing their mind" over the time.

This is why we clearly stated on each product "All sales are final. We will NOT accept returns, refunds or replacements under ANY circumstances.". According to our country, a sale (= contract between the company and the buyer) starts as soon as the buyer clicks on the "Buy" button.

That is not a universal rule of GBs, nor is that 100% clear from the verbiage on the website. By my interpretation, a "sale" being final means that after the item has shipped or been received by the buyer, they are not able to return it. Not that they can't intercept it at some point earlier in the process and cancel their order. In this case, the GB is still active and that would indicate that the order has not been placed with the factory - therefore, they should be able to cancel the order and refund the payment.

This is a totally legitimate heads up to pass along to potential buyers.

Hi there,

As I wrote to @jdbaker82, in our country a sale starts as soon as the customer buys the product. Isn't it something universal ? Really curious about it, because I thought our terms were very clear about this part.

Offline windz0099

  • Posts: 3
Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #48 on: Wed, 17 March 2021, 17:38:43 »
I know you guys are busy but please consider making a discord server for this so we can all communicate and stay updated with this groupbuy. I think it would make people less anxious and feel relieved regarding this.

Offline lumin8

  • Posts: 2
Re: [GB] Typemaster 180 - 75% Magnetic Board
« Reply #49 on: Wed, 17 March 2021, 18:00:53 »
I see now that you guys are using Shopify, and you do not want to issue refunds. This is understandable, I have personal experience with Shopify and they do not issue refunds to the fees incurred. I can completely understand your situation at the moment, but perhaps instead of issuing full refunds, issue a partial refund that ensures you do not have to pay out of pocket to refund? With that solution, those who truly want a refund can get their refund, and you will not suffer. I think this solution is most acceptable. For the others in this thread, you must understand that the reason they cannot refund is out of their hands, because of Shopify's ridiculous refund policies, and nearly all small GB's involving Shopify suffer from this issue.

EDIT:

They have now updated the policy to issue refunds (minus fees they paid) for anyone who wants a refund. Great stuff by the team :thumb:, happy to hear they are accepting criticism and addressing them fairly. They've addressed nearly all the complaints of the original GB at this point, which I am happy to see because most GB's, especially small ones like this don't go that far.
« Last Edit: Thu, 18 March 2021, 18:45:53 by lumin8 »