He shouldn't even have to do that. He paid for a product and it should be reliable.
What has to do a little lose hinge with reliability ? You can consider them unpleasant but reliability is a different matter
Which defects are you referring to? (Not arguing, honestly want to know).
Just browse this forum, is plenty of people who have problems, starting from the disappearing legends, to ringing boards, to squeaking spacebars to broken keyswitches
This may be acceptable from a first price board, say a plu, not from the brand (incredibly) considered first of class.
Frankly a filco can be more eye pleasant than a BW, but a BW offers a bounch of features missing on any filco, all in all they should sold at the same price, instead filcos are sold at a double price.
There's something wrong here.