Author Topic: Mechanicalkeyboards.com Return problems (Read 9966 times)

jooks1184 · « **on:** Mon, 04 June 2012, 13:19:26 »

Hey guys,

I was wondering if anybody has ordered from mechanicalkeyboards.com and returned an item. Did you get a refund? I've been waiting for them to process my return for about 10 days and I haven't heard anything from them. Let me know if anybody's gone through this. Thanks.

Djuzuh · « **Reply #1 on:** Mon, 04 June 2012, 13:21:30 »

http://geekhack.org/forumdisplay.php?100-MechanicalKeyboards-com

You can contact them here*

.

jooks1184 · « **Reply #2 on:** Wed, 06 June 2012, 11:23:45 »

Got a reply from the company yesterday. They said they would look into it immediately. Hopefully, this will be resolved soon.

dbdynsty25 · « **Reply #3 on:** Wed, 06 June 2012, 11:28:49 »

Yeah, I'm expecting a shipping refund for an order that didn't ship when it said it would...I'm not holding my breath tho. Seems like a rag tag company that shares a building with Tigerimports.com...so not sure what is really going on over there. It's a good thing I like the keyboard I bought from them. I know they are a new "business" and all so they get the benefit of the doubt in terms of running a smooth ship so we'll see I guess.

I returned a board to Tigerimports last week so we'll see if I get that money back. Again, not holding my breath. Will have to contact the credit card company if not.

jooks1184 · « **Reply #4 on:** Wed, 06 June 2012, 23:54:53 »

Yeah, I hope that works out for you sir. I'll give them the benefit of the doubt. Hopefully things work out for the both of us.

irjoe · « **Reply #5 on:** Thu, 07 June 2012, 00:43:45 »

Quote from: dbdynsty25;608575

Yeah, I'm expecting a shipping refund for an order that didn't ship when it said it would...I'm not holding my breath tho. Seems like a rag tag company that shares a building with Tigerimports.com...so not sure what is really going on over there. It's a good thing I like the keyboard I bought from them. I know they are a new "business" and all so they get the benefit of the doubt in terms of running a smooth ship so we'll see I guess.

I returned a board to Tigerimports last week so we'll see if I get that money back. Again, not holding my breath. Will have to contact the credit card company if not.

Just because they're a new startup company, and share a building with another business doesn't mean they're unreliable or to be looked down on.
I don't care how big they are, as long as they treat their customers right, address issues, and hold a good rep, that's all that matters for me to choose them over other online retailers.

About the whole shipping thing, how late was the package that you demanded a shipping refund?

dbdynsty25 · « **Reply #6 on:** Thu, 07 June 2012, 11:40:32 »

On their website, they clearly state at the top which day the item will ship. So I purchased on a Tuesday w/ expectation that it would ship on Wednesday. So I paid extra (19 dollars more than regular) for 1-2 day shipping so I'd have it for the weekend gaming sessions. That way, worst case, it got to my house on Friday. They didn't ship until Thursday so it arrived on Monday. So I requested my expedited shipping charge be refunded. Nothing out of line in my opinion. You say you're going to ship on a particular day (which wasn't even same day, it was the next day) and you ship it two days later, that's a problem.

irjoe · « **Reply #7 on:** Thu, 07 June 2012, 13:07:29 »

No that doesn't sound out of line. If you paid extra for expedited shipping, then that's when it should have come in. Hope all the probs work out.

Reptile · « **Reply #8 on:** Thu, 07 June 2012, 15:11:12 »

I would also ask for the payment for expedited shipping back; I believe he will do it :-)

cactux · « **Reply #9 on:** Thu, 07 June 2012, 15:37:06 »

Just for the record, the american keyboard vendors are way more flexible than the Australian ones. Here if you order a keyboard and you open the box and tried the keyboard just once, you wont be able to return the item.

irjoe · « **Reply #10 on:** Thu, 07 June 2012, 16:35:58 »

Quote from: cactux;609343

Just for the record, the american keyboard vendors are way more flexible than the Australian ones. Here if you order a keyboard and you open the box and tried the keyboard just once, you wont be able to return the item.

actually, elitekeyboards in California have the same policy. something about sanitary issues... what do they think I'll be doing with my keyboard the first day I get it? Sick people!

cactux · « **Reply #11 on:** Thu, 07 June 2012, 16:45:09 »

^ The problem with mech boards is some people order a board with a particular switch, just for testing and they send it back if they do not like it.

This is too expensive from the vendor stand point.

dbdynsty25 · « **Reply #12 on:** Thu, 07 June 2012, 18:33:27 »

Quote from: Reptile;609331

I would also ask for the payment for expedited shipping back; I believe he will do it :-)

Oh I did, and they said they would. Haven't seen it yet. Only slightly concerned. It's not like it's a bunch of money, but it's just the business aspect of it all.

jooks1184 · « **Reply #13 on:** Fri, 08 June 2012, 11:39:47 »

So I ended up calling the company and talking to someone. He informed me that my refund was processed on Wednesday and that I should expect it to be added to my account any day now. Hopefully I'll get it soon.

silat · « **Reply #14 on:** Fri, 08 June 2012, 15:07:55 »

I thought this company was actually part of Tiger Imports or a close relative.......

Daniel Beardsmore · « **Reply #15 on:** Fri, 08 June 2012, 17:18:59 »

Quote from: cactux;609383

^ The problem with mech boards is some people order a board with a particular switch, just for testing and they send it back if they do not like it.

It does concern me how many items people claim to be returning – pretty sure they're not all returned due to defects.

fohat.digs · « **Reply #16 on:** Fri, 08 June 2012, 17:31:12 »

People are funny. When I buy something, I expect it to be as advertised and work properly. Beyond that, it is my problem. I am loathe to return anything, even when I have a full right to.

My wife, on the other hand, will buy 8 pairs of shoes with the full expectation of taking 7 back. She says that it is too hard to make a decision at the store. She will even order online, knowing the packing and mailing process, when a vendor offers free return shipping.

Insane, to me, time, work, and fuel etc. I can't stand the hassle and the waste.

But you guys are right, I suspect that a lot of keyboards are returned after an overnight switch trial. Ugly business.

dbdynsty25 · « **Reply #17 on:** Fri, 08 June 2012, 22:22:48 »

Quote from: silat;609920

I thought this company was actually part of Tiger Imports or a close relative.......

They have the same address...so I'd assume you're correct. I've purchased boards from both companies.

jooks1184 · « **Reply #18 on:** Tue, 12 June 2012, 08:44:37 »

So, it's been about 5 days since I was told that my refund was processed. However, I still do not see any money returned to my account. This is very unfortunate. I guess I'll have to see what my options are.

Daniel Beardsmore · « **Reply #19 on:** Tue, 12 June 2012, 09:56:47 »

Quote from: jooks1184;611949

So, it's been about 5 days since I was told that my refund was processed. However, I still do not see any money returned to my account. This is very unfortunate. I guess I'll have to see what my options are.

What was wrong with the keyboard anyway?

ShakeR · « **Reply #20 on:** Tue, 12 June 2012, 12:36:07 »

Hey everyone,

I have been out of town on a business trip - regarding Mechanical Keyboards no less

. We have a 5 person team here. 2 of us were out at the same time and unfortunately this slows thing down more than I would like. That being said, having to wait an inordinate amount of time to get your money back for a return is unacceptable regardless of the circumstances and I sincerely apologize for the delay.

I know there were 2 returns we had issues with that I'm 99% sure were resolved earlier this week (I can't compare GH tags to customer's real names to know for sure about your return).

Please give us 3 business days to inspect the return to evaluate condition / defects. Keep in mind you're returning something that has to be thoroughly inspected, plugged in, etc. It's not an item we can just look at and say 'It's good to go' and issue the refund.

-----

Regarding customers who buy keyboards just to test out switch types and or 'demo' the board. This actually happens way more than we hoped for. On over half the models we carry, as soon as we just have to pay return shipping or 'devalue' a return / open box, we immediately lost money on the order. This is why so many companies don't accept any returns and force you to deal with the manufacturer. I have no plans to ever simply not accept returns; however, depending on the frequency of this, we may raise / implement restock fees.

Rafen · « **Reply #21 on:** Tue, 12 June 2012, 12:46:19 »

Quote from: Raging Salmon;612056

Raise the restock fees. "Testers" are a pain in the ass.

I agree.

ShakeR · « **Reply #22 on:** Tue, 12 June 2012, 12:48:19 »

Regarding Mechanical Keyboards Inc and Tiger Imports. Yes, MKI is a wholly owned subsidiary of Tiger Imports LLC. We have a sophisticated infrastructure set up and in place that is ideal for rapid distribution throughout the USA and the entire world. This falls very nicely in line with Mechanical Keyboards.

Regarding the expedited shipment that did not go out until Tuesday - this is completely unacceptable and all of your expedited shipping was credited and some of the standard shipping was credited as well. On top of this, we still spent over $24 to ship the keyboard. Since it was our mistake to not get it out in time, the credit was issued accordingly even though we lost around $20 (NET) on the order. I'm not saying any other company wouldn't do the same thing, but I would say this is certainly not poor or 'shady' customer service as some of the earlier posts in this thread imply.

I would also hope that if you choose to make public our mistakes on forums or other venues that if we correct the problem to your satisfaction that you would also make that public. I know we received emails back confirming satisfaction, but I did not see any updates on this thread.

jooks1184 · « **Reply #23 on:** Tue, 12 June 2012, 22:29:23 »

Hey Shaker,

Thanks for the response. I talked to a customer service rep on the phone. He said that according to their records, the refund was processed on Sat, June 9th. So, I guess I'll have to wait a day or two for it to appear on my account. Thanks for the help. Once I get the money back in my account, I will update this thread. I don't have any problem with the company. The process of ordering and receiving my keyboard was great. The selection was fantastic as well. Now that you guys started carrying those Vortex Race's and Pure's, I might have to start saving up again for it.

absyrd · « **Reply #24 on:** Wed, 13 June 2012, 12:40:20 »

Quote from: ShakeR;612052

I have no plans to ever simply not accept returns; however, depending on the frequency of this, we may raise / implement restock fees.

This, imo, is a MUST if there is no defect with something like a keyboard. Did you just add this to the site? Or was it already there?

Quote

Just about every mechanical keyboard and mechanical keyboard accessory sold on MechanicalKeyboards.com comes with a Manufacturer's Warranty and is eligible for Free RMA processing through the manufacturer with a qualifying defect.

However, if you prefer to return your keyboard to Mechanical Keyboard Inc for any reason, we are happy to accept all returns meeting the conditions listed above. Do note that all returns will be assessed a 10% restocking fee regardless of the reason for return.

10% seems more than fair unless the product is defective or otherwise broken upon arrival.

dbdynsty25 · « **Reply #25 on:** Wed, 13 June 2012, 12:58:41 »

Quote from: ShakeR;612060

Regarding the expedited shipment that did not go out until Tuesday - this is completely unacceptable and all of your expedited shipping was credited and some of the standard shipping was credited as well. On top of this, we still spent over $24 to ship the keyboard. Since it was our mistake to not get it out in time, the credit was issued accordingly even though we lost around $20 (NET) on the order. I'm not saying any other company wouldn't do the same thing, but I would say this is certainly not poor or 'shady' customer service as some of the earlier posts in this thread imply.

I would also hope that if you choose to make public our mistakes on forums or other venues that if we correct the problem to your satisfaction that you would also make that public. I know we received emails back confirming satisfaction, but I did not see any updates on this thread.

This was directed at me, so let me clarify some things about the service I received just so there isn't confusion. I ordered on a Tuesday when your website promised Wednesday shipping and I paid 24 for expedited shipping so I would receive it on Friday (1-2 days shipping). The order shipped Thursday and I received it Monday. I sent an email to you guys, you said you would process a shipping refund and you did. I sent you an email to thank you for your service and I promptly ordered another board from you last night because I enjoy the board I bought two weeks ago so now I have one for work and one for home.

Hopefully this board will go out today as I paid for the expedited shipping again so we'll see if the order process situation has been resolved the second time.

So a return customer means a happy customer eh? Was going to update this thread accordingly and I now have.

And I agree about the restocking fees. Charge them to make up for people who "try" boards. Nothing wrong with that, especially for something as personal as a keyboard.

mantle · « **Reply #26 on:** Wed, 13 June 2012, 13:15:44 »

ShakeR - it's great to see a company represent themselves publically and interact with their customers like you're doing here. My first mechanical board was ordered from you not long ago, and I had a fine ordering experience.

I've already decided to move on to something else, but I'll be re-selling the board at a small loss and swallowing my own 'rental fee' rather than passing it back to you.

You seem to really care about what you are doing, and I wish you luck with the business!

Th3KAS · « **Reply #27 on:** Wed, 13 June 2012, 15:23:03 »

I bought a set of Ducky PBT keycaps from mechanicalkeyboards. Excellent product with prompt processing and shipping.

With their selection of keyboards and accessories I have no need to shop elsewhere.

Daniel Beardsmore · « **Reply #28 on:** Wed, 13 June 2012, 16:54:07 »

Wait ... it shipped late, so you sent it back? And then you got it shipped out again?

:confused.com:

metafour · « **Reply #29 on:** Wed, 13 June 2012, 16:55:29 »

Quote from: Daniel Beardsmore;612916

Wait ... it shipped late, so you sent it back? And then you got it shipped out again?

:confused.com:

I think he asked for the expedited fees to be returned since it didn't end up actually being expedited.

dbdynsty25 · « **Reply #30 on:** Wed, 13 June 2012, 17:53:06 »

Correct...asked for shipping charges refunded because it didn't ship when they said it would. They refunded those charges.

I re-ordered a 2nd CM Storm Quickfire Rapid w/ reds because I like the first board so much.

Daniel Beardsmore · « **Reply #31 on:** Wed, 13 June 2012, 18:29:24 »

Ah, so when you said "return", you weren't physically returning anything. Fair enough.

I do like their selection, but like Fentek, they're all ANSI products, same as when you buy direct from the Far East. ISO doesn't get enough loving, in keyboards or in keycaps. (As for the ISO enter – Apple reduced it to half width with the wired alumin(i)um and I found myself striking the case to the right of the key where the key should be, so that puts paid the belief that the key is out of reach.)

dbdynsty25 · « **Reply #32 on:** Wed, 13 June 2012, 18:39:16 »

Quote from: Daniel Beardsmore;612980

Ah, so when you said "return", you weren't physically returning anything. Fair enough.

Edited for clarity. My bad. Mistyped.

jooks1184 · « **Reply #33 on:** Sat, 16 June 2012, 00:39:26 »

Hey everyone,

I am pleased to announce that I have finally received my refund. The people at mechanicalkeyboards.com were very helpful in helping me with this issue. I'd like to thank Shaker and the rest of the crew for their great customer service. I will be buying from you guys again soon. Thanks.

dbdynsty25 · « **Reply #34 on:** Sat, 16 June 2012, 02:44:56 »

Yeah I received my second keyboard order (same circumstances as the first just two weeks later) and everything was perfect. Order received today, on time. Man I love this CM Storm QuickFire w/ Reds. It's lovely...and readily available at their site. Love it.

ShakeR · « **Reply #35 on:** Sat, 16 June 2012, 17:56:09 »

Quote from: dbdynsty25;614604

Yeah I received my second keyboard order (same circumstances as the first just two weeks later) and everything was perfect. Order received today, on time. Man I love this CM Storm QuickFire w/ Reds. It's lovely...and readily available at their site. Love it.

Glad to hear it!

Thanks for everyone's support and kind words! We're far from perfect but we do our best to keep customers happy and try to be as fair as possible.

QuickFires are in very short supply right now. We got the last 15 reds in a few days ago and I think we're down to about 8. No idea when CM will have more stock of any of the switch types.

News:

Author Topic: Mechanicalkeyboards.com Return problems (Read 9966 times)