tsangan was given 3 options by mel:
1) return the defective merch, get it all replaced with non-defective merch. this would naturally cause a delay, but no harm no foul.
2) keep the defective merch as substitution for the merch he very clearly ordered. send out people's orders with defective parts, let them work it out.
3) pay a discounted price for 100% of the defective merch in addition to the cost paid initially for the ordered merch, receive ordered merch at a later date
he opted for #3, paid for the defective merch completely out of pocket, and slowly sold it to try to make up for the cost of buying it. i don't believe he has managed to reach that goal, especially since pp froze 2k of assets on him in the middle of his subsequent gb.
at no point did he imply that melissa would be fired for making a mistake, say anything as vague as "i don't know, the math is incomplete", or avoid direct questions. further, he stated exactly the options he was given, including exact pricing, cleanly stated that he was willing to take the risk and took it. the gb proceeded as normal except for the delay and the additional availability of the defective caps.
rag can obviously opt for option 1, and everything proceeds as normal, with no additional risk to rag or the GB buyers.
option 2 is already out the window, as he's asked for replacements.
if he is willing to take the risk of #3, he can ask for a discounted price from mel and pay for some a priori fixed percentage of the defective merch out of pocket. he must recognize that he is taking that risk and it is his own to take, no one else is responsible for him taking that risk or at any obligation to help him recover the money or labor he invests in the defective merch. BUT before he sells a single one of these discounted caps, he must purchase them directly from SP, as he rejected them as defective the second he ordered free replacements, and hence they are still the property of SP.
what he seems to be intimating is that he wants all the potential gains of option 3 without taking any of the risk. he would like to set a retail price that moves as much of the defective merch as possible without first purchasing it from SP, deciding on manufacturer pricing, or deciding how many units he wants to purchase from SP.
i suspect the reason why the conversation was tense was not because mel was so afraid of "screwing up" or "being fired", but because rag would not commit to one of the above options. she either needs the defective merch back or she needs him to purchase it, all or in part, from SP at a fixed rate. further, he needs to decide now, so that she can either work on moving the inventory of defective parts herself, or so that she can compute a price for him to purchase the parts he is currently in possession of.
obviously the current GB members don't really care how much risk rag takes, so no rag, it's not their decision. you either purchase the defective items now, or you send them back. pick one please, do it now, and then work on getting these people their caps asap.
again, further vacillation on this reflects poorly on you, and i will personally not be doing business with you in the future, nor will i recommend that others do business with you.