Updated 14/05/2014
I just contacted Hiếu (Ali) and Tuấn Anh (Botay) via Facebook and ask them several question, here are what they responded
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Question: Where are our cases?Answer: Picture taken
Question: Is that all? Where are the rest? How many cases in production totally? How is their condition? Answer: No, it is not all. The rest are in anodizing process. Totally, there 22 cases are in production, 16 Poker and 6 TKLS, 14 for GH and 8 for Vietnam community. There are 3 TKL cases (sanding) are failed because of manufacturing, so definitely they will be reproduced. The scratched TKL are in good condition.
Question: Where are the poker, I didn't see many Poker in the picture, where are they? Answer: They are in anodizing process too. We only take some of them as you can see in the picture above.
Question: When will you ship to GH community? When will you ship to all Vietnamese customers? Please give me some estimation.Answer: GH customers mostly ordered Poker, so we can ship to them by the next 2 weeks. Vietnamese customers need to wait for 2 weeks after that.
Question:Do you have any promise to your customers? Answer: We will try our best to delivery the products as the sample product. That's for sure.
Question: Why don't you go to GH and update these for them? Why did you let them be furious?Answer: We cannot control the manufacturer so we cannot make any promise about the delivery since then. The manufacturers are big OEM for giant customers like Panasonic, so they can only work on our products as part-time income projects. However now that we understand about the consequences of losing credibility so we feel very sorry about this delay. Actually, we don't know how to handle the damage control, so we can only keep quite until the issues resolved. This is the first GB that we join to the world, so we don't know exactly how to handle the accidence, how to respond to the customers in English when there is a problem.
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That's all I have.