No offense, but Brian from EK isn't the best customer service I've seen...
My third order from there I was just told a copy paste message that my order of RF numpad's been shipped and it will take 4 more days.
I am well aware of the shipping time by now. It's only that I waited 3 days for my order to even ship
ugh.
All he needs to say is sorry for the delay and it would be enough.