I tried looking through the site a bit to find an answer, but it seems maybe my question is too basic for someone to have thought to ask it before.
So I've been into mechanical keyboards for awhile, and recently bought a custom layout WASDKeyboard for my wife. Now, I made a few mistakes on the original, and just got some replacement keys sent out to her. This included some larger keys, four with stabilizer wires. Now, she replaced two of the keycaps without a problem, but both shift keys, when she puts the new ones on, are sticking, to the point where they're rendered pretty unusable. I'm stationed in Korea, and not physically there to help her, so any suggestions, or links to tutorials that might help us out, I'd really appreciate it.