BT Customer support....
baldgye: hello?
NEELAM BHATIA: hi
baldgye: I got disconnected again while it was loading
NEELAM BHATIA: may I know bt landline number and your full name
baldgye:
NEELAM BHATIA: thanks , as i understand you disconnect from bt wifi connections '
baldgye: yes
baldgye: every 10-20 mins
NEELAM BHATIA: does it happen on wired connections as well
baldgye: and the connection speed when i am connected is very very slow
baldgye: i dont know its not physically possible to connect, but when I loose connection via the wifi the whole router flashes orange
NEELAM BHATIA: does it happen on both wired and wireless , both .
NEELAM BHATIA: does it happen on both wired and wireless , both .
baldgye: i dont know its not physically possible to connect, but when I loose connection via the wifi the whole router flashes orange
NEELAM BHATIA: does it drop on wired connections
baldgye: I assume so because the whole router flashes orange which indicates a connection problem, but like I said, i cannot physically connect via a wire
NEELAM BHATIA: so it does not connect in wired or it drops out
.............
BT Internet is bothering me. Last night was the third night in a row where the internet has been ****ing awful for no reason.
I pay for a 20mb/s connection, now it's not fiber and it's not ever going to be where I live, but the connection shouldn't randomly, without reason or warning drop to 0.2mb/s. On top of that the BT router I'm using randomly seems to just disconnect me from the internet... nothing I seem to do fixes it and there are no faults on my line...
The service is truly awful
When you talk about drops do you mean Wifi? In particular Apple devices?
It is wifi yeah (because of the location of the phone line/router having a cable line isn't possible) but it's all devices, not just Apple ones.
I had this problem so I bought this off amazon
http://www.amazon.co.uk/gp/product/B00A122XG6?psc=1&redirect=true&ref_=oh_aui_detailpage_o01_s00
Is fantastic, fixed my dropping issues completely, 10/10 would recommend.
Yeah I think a new router is 100% in order, if the line to my flat works fine... why would my router have piss-fits all the time?
It could be something simple like the router trying to refresh ip address against the ISP. Ive had this problem before. Check that before buying a new one 
it's not a new router, I've had it for some 6+ months now and while it's ****e... it's never been this ****e...