I recently moved to South Carolina, and with it into a new housing development. I went to sign up for cable internet and found out that the builders signed a contract to only use comcast lines in the plans. So I am only able to have cable internet through comcast. This is also an area where they are testing out the new 300gb data caps, lucky me. I stream movies and television so I use a large amount of data, not to mention my kids who watch youtube. I signed up for higher data plan since the rep told me that plan, and ones with faster speeds, do not have a data cap. So I bought into there bull**** and went with it, @125+Mbps. Turns out, there is a data cap, and I have exceeded it last month, and am already halfway to it for September.
Over the past few weeks, we have noticed a lot of buffering, so to speak, while streaming movies using Plex or Netflix. Many of the times it occurred when we were just using it for white noise, so it wasn't a huge deal. Yesterday the wife and I wanted to watch a movie, and couldn't go more than 15 seconds without the movie stopping to load. I check speedtest on WiFi, and it shows 0.5 Mbps. I go to my PC and it shows 9 Mbps. Then I connected through my VPN, to try and eliminate congestion concerns, and get higher speeds @25Mbps. At this point I am in thinking that they are throttling me, due to the amount of data I consume on a regular basis. I call them today and what do you think the rep does? Troubleshooting 101, has me reset my router and modem. I played along with no changes. Then he runs me through clearing browser cookies/cache. Of course no changes are seen. Finally, after I start to get frustrated and push the throttling issue, I am put on hold for 10 minutes and told that it will be passed on to tier 2 support.
The thing that bothers me the most about all of this, is how oblivious comcast is to its customers. Instead of actually listening to them, they force feed their **** service on people with no other options. If there is one company I want to go down in a ball of flames, it is comcast. They do not deserve to receive anyone's money, yet their micro monopolies are forcing consumers to have no option but to.