When I had a problem with my dell, it took less than a day. That's the kind of service contract that I buy. Overnight, to the location. I've worked as an A+ Certified tech, so I know how it works. And using it is worst case. I haven't had to use most of them. And if I buy it for 4 years, then I've sold it before it even runs out in every case. And the release mechanism for the connector also deals with the hinge. Look at the location. Personally, I wouldn't buy a Book right now- it's first iteration. That's the reason I hadn't even looked at the Surface before now. But I have it, and it's been rock solid.
I get it. You don't like it. There's no real need to continue- opinions are personal, and it seems that you have your mind made up, which is cool, and I'm not trying to convince you. I could point you to the fact that in all of the cases I have contact with people, they've had no problems around the hinge (power, OS stability, sure... patched and better in both cases). But it is a great feat in engineering, and I look forward to the future iterations.