Once I was having trouble with a Steel Series product. I looked up their phone number on google. Turns out they were a block from me at the time. I could have just gone there. So I call, it rings many times...... A kid answers. I started telling him about my issue. He says hold on, and puts his hand over the phone i assume. He says hey Daryl, I did not know we have a phone, Do we have a phone here? I said apparently so buddy since you are on it! HAHAHAHA! I just remembered that story tonight when input devices have re-sparked my interest at the moment.