I agree there are double standards to a degree, however..
Originative had a history of being unreliable. They did not have a perfect reputation to fall back on. It was just a pattern of **** up, anger, forgiveness, more orders, **** up, anger, forgiveness, more orders, etc.
Clack has a 5+ year history of always fulfilling orders and satisfying customers. He has a stellar reputation to fall back on, and it just wouldn't make sense for him to do this on purpose after all those years of good service.
I'm sure if clack did this multiple times and some people never got their stuff then things would be different.