A nice little story about a company called Unicomp.... Brilliant! (not so much)

[Snowdog993]

I have my little project where I ordered the RGB Keys in Brilliant White with Green Legends.
Apparently I didn't order the spacebar.  It's not included.
I can't.

Here is the story so far:

Date:    2015-01-08 19:30:32
Name:    Snowdog993
Email:    OverThere!
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Message:

I am a bit disappointed with this order. I suppose when I did order this it would include the spacebar as well. Apparently it does not. I have a pearl/pebble layout with a keyset that has brilliant white keys and NO spacebar that matches this. I asked and was told all keys are included, and they all had stems. (That part is true, except for a spacebar. I would have ordered a BW Long Spacebar if I were told it didn't include it! What is going on??
Now I have to order a $3 spacebar that I would have ordered to begin with? I needed the long one for the 103 layout.
 
Date:    2015-01-08 21:48:29
Name:    Customer Support
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Message:

Please see the red sentence above the Style drop down menu where the button set was ordered:

http://pckeyboard.com/page/Buttons/PSET

Regards,

Customer Support

Rated as helpful

Date:    2015-01-08 22:04:03
Name:    Snowdog993
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Message:

I suppose I can't just order the spacebar and nothing else?
Date:    2015-01-08 22:21:14
Name:    Snowdog993
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Message:

I do believe I got it from this link:


http://pckeyboard.com/page/Buttons/FullRGBKeys

I don't remember the part about the spacebar not being included at all. I'm disappointed over a $3 part. That's all.
Date:    2015-01-08 22:59:23
Name:    Snowdog993
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Message:

Can you help me at all with this issue?
Date:    2015-01-08 23:27:18
Name:    Snowdog993
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Message:

Here is a picture of the page I did order from.

Attachments:
Download RGB-KEYS.jpg RGB-KEYS.jpg
Date:    2015-01-09 08:26:42
Name:    Customer Support
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Message:

$3.00 Small Brilliant White - Post 7/2013 Spacebar
3.26 USPS 1st Class Mail
$6.26 TOTAL

Do we have your permission to charge your method of payment $6.26? If so, we can process the above order for you.

Let us know, please.

Regards,

Customer Support
Was this reply helpful? yes / no

Date:    2015-01-09 10:16:38
Name:    Snowdog993
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Message:

LARGE brilliant white spacebar.
(I have the 103 key model)
If you correct that part, yes.
Date:    2015-01-09 10:24:20
Name:    Customer Support
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Message:

Unfortunately, we do not have a LARGE brilliant white spacebar. Your choice of color for a 103-key keyboard is Pearl, Gray, or Black.

Regards,

Customer Support
Was this reply helpful? yes / no
Date:    2015-01-09 10:56:03
Name:    Snowdog993
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Message:

OHHHHHH SO you sell the 103 key with brilliant white keys but not the spacebar? AMAZING! How STUPID is THAT? ESCALATE this please!

Date:    2015-01-09 11:55:24
Name:    Customer Service
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Message:

Snowdog,
Your question has been escalated to me.

We sell printed button sets separately from spacebars. Most of the products we sell are 104 key products which use small spacebars. We do mold the larger spacebar in pearl, gray, and black because there is sufficient sales requests to justify the expense of molding 5,000 spacebars. We do not get requests for large, brilliant white spacebars so we have not invested in them and do not have plans to stock them.

If you want to order a large gray spacebar, we can make that exception. To do so, enter an order for a $10 customization fee. In the customization box enter "large gray spacebar per ticket #9630". We will mail the spacebar to you and refund the difference to you. You will only be charged for the $3 spacebar and the actual USPS mail charges.

Customization fee link http://pckeyboard.com/page/KBDCFG/CUSTOM

Best regards,

Customer Service

Rated as not helpful

Date:    2015-01-09 12:14:18
Name:    Snowdog993
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Message:

That's not a resolution at all. What are you going to do when you tell these people that want brilliant white 103 keybaords, and they can't have a brilliant white spacebar on them?
This makes no sense at all. You introduce a new layout but don't supply the parts for them?
You just introduced this product. I understand that. You just don't SUPPORT your own product! What in the world are you thinking?
I'm not going to pay $6.26 for a spacebar that won't fit on my keyboard. I'm sure as hell not going to pay for a spacebar that is the wrong color either.
Go back and talk to your own people that actually make them and find out from them WHY they don't have a BW long spacebar made.
This is BAD.

Date:    2015-01-09 12:18:31
Name:    Snowdog993
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Message:

I will ADD another reply to this dilemma. You have the 101 keyboard. The spacebar is the SAME. I am sure that people that order the 101, can get the brilliant white keys too with the brilliant white spacebar?
That is the reason you modified the bottom row to begin with.
This makes no sense at all.

[jdcarpe]

You could always use the Pebble colored mods, Pearl spacebar, and the brilliant white alphanumerics.

Or buy one of their newer 104-key keyboards to use your new keycaps on.

Honestly, Unicomp is a small company. They really can't justify molding 5000 brilliant white spacebars on the off chance that you will buy exactly one unit. I'm shocked they even have the small one, to be honest.

[Snowdog993]

Look at my other thread about my little project.  I actually painted the spacebar. 

[Photekq]

Why do you need to be so angry and unpleasant to in your messages to them? I would hate to do business with you.

[Touch_It]

I'm going to throw my 2 cents worth of thought into this.  While I agree with you that it certainly sucks that they do not have a brilliant white space bar (messes up my plans).  I think truly the only thing they need to (maybe more clearly) advertise is that they do not make one or have plans to.  I think it is certainly understandable that you are upset and likely have a right to be.  However I disagree with some of your messages.  Even if you did not mean them to be, they come across as rude and I think that, no matter the circumstances, that is no way to treat someone in customer service.  It isn't their fault that they do not carry a brilliant white spacebar but they get to take all the flak from it, and it does seem like they were trying to come up with a solution for you, albeit not ideal.  Maybe the correct way to go about this would be to get a different color spacebar (or change your key cap order to something else that you would want) and see what it would take for them to maybe make a batch of them.  It sounds like it may be a long shot, but if a group buy can be organized maybe this can still happen.

[inanis]

Look at my other thread about my little project.  I actually painted the spacebar.

If that is the case, then why are you yelling at the customer service rep? I dunno...seems like you resolved the problem yourself, which (to me) means there is no need to get so frustrated.

[hwood34]

Oh wow, so you're not just an *******s here, you're also an ******* when dealing with customer service. Whouda thunk?

[eth0s]

Oh wow, so you're not just an *******s here, you're also an ******* when dealing with customer service. Whouda thunk?

lol.  I dunno snowdog993, or if he acts like an a-hole on geekhack, but I'll take your word for it.  And it's true, he could have learned a lesson from Mary Poppins, that a spoonful of sugar helps the medicine go down.  However, with that said, Unicomp is totally wrong here.  If I understand the situation, Unicomp is making and selling a 103-104 set of keycaps without a spacebar?  That is ridiculous.  I don't care if they are a mom and pop operation working barefoot in the winter, out of their Appalachian tarpaper-roof shack, they should make a spacebar to go with their brilliant white set.  Heh.  "brilliant".  They should call it the "stupid white set", because it's moronic not to include a spacebar. 

[jdcarpe]

Oh wow, so you're not just an *******s here, you're also an ******* when dealing with customer service. Whouda thunk?

lol.  I dunno snowdog993, or if he acts like an a-hole on geekhack, but I'll take your word for it.  And it's true, he could have learned a lesson from Mary Poppins, that a spoonful of sugar helps the medicine go down.  However, with that said, Unicomp is totally wrong here.  If I understand the situation, Unicomp is making and selling a 103-104 set of keycaps without a spacebar?  That is ridiculous.  I don't care if they are a mom and pop operation working barefoot in the winter, out of their Appalachian tarpaper-roof shack, they should make a spacebar to go with their brilliant white set.  Heh.  "brilliant".  They should call it the "stupid white set", because it's moronic not to include a spacebar. 

Apparently they do make one to fit their own 104-key Model M's they manufacture (since 7-2013). Just not the older or vintage ones that Snowdog993 has.

[intelli78]

Damn man... you can't treat people that way.

[Touch_It]

Oh wow, so you're not just an *******s here, you're also an ******* when dealing with customer service. Whouda thunk?

lol.  I dunno snowdog993, or if he acts like an a-hole on geekhack, but I'll take your word for it.  And it's true, he could have learned a lesson from Mary Poppins, that a spoonful of sugar helps the medicine go down.  However, with that said, Unicomp is totally wrong here.  If I understand the situation, Unicomp is making and selling a 103-104 set of keycaps without a spacebar?  That is ridiculous.  I don't care if they are a mom and pop operation working barefoot in the winter, out of their Appalachian tarpaper-roof shack, they should make a spacebar to go with their brilliant white set.  Heh.  "brilliant".  They should call it the "stupid white set", because it's moronic not to include a spacebar. 

Apparently they do make one to fit their own 104-key Model M's they manufacture (since 7-2013). Just not the older or vintage ones that Snowdog993 has.

Yep, they make small brilliant white spacebars.  Not the large ones like on 101 or 103 keys.  It also means that anything in the "Kish Family" is out of luck for brilliant white spacebars.  I now understand why they sent me a black one when I asked for brilliant white, they never clarified that with me though, lol.

[Snowdog993]

I wasn't upset with them to begin with.  It is when I was told that my order included it.  Be that as it may, I may have been wrong about not obtaining a spacebar, but they should provide them for future buys.
If I came across angry, so be it.  There are angry customers everywhere you go.  Sometimes a push is what it takes.
Now I know why they have problems.  They don't even have the parts you need!
That's what is bad.  Not me or my temper.

[dante]

Cripes!  Try to picture yourself talking that way to someones dad/mom/grand father/mother.  Show some respect!

First world problems right here!

[Photekq]

I wasn't upset with them to begin with.  It is when I was told that my order included it.  Be that as it may, I may have been wrong about not obtaining a spacebar, but they should provide them for future buys.
If I came across angry, so be it.  There are angry customers everywhere you go.  Sometimes a push is what it takes.
Now I know why they have problems.  They don't even have the parts you need!
That's what is bad.  Not me or my temper.

I really don't understand. It clearly says the spacebar is not included. You should have then checked if they had a long brilliant white spacebar before you purchased. That's on you, not them.

You have to remember they're trying to move on from the 101-key layout with their keyboards. I'm surprised they support the layout at all.

You don't just come off as angry, you come off as an *******. In fact, a more fitting word would be ****. Even if you are the customer, try and have some manners. They are human too, you know.

[Jotokun]

To be fair to Unicomp... with their new bottom row, the only difference between a 103-key set and a 104-key set is the omission of the right Window key, right? So at that point, why wouldn't they offer a 103-key version of everything? The tooling already exists and everything is already being made.

I agree that it's a bit silly to not make the larger space bars in white to complement that set, but from a pure business standpoint it makes less sense to not offer the 103-key set if there's no extra cost to do so.

[Touch_It]

To be fair to Unicomp... with their new bottom row, the only difference between a 103-key set and a 104-key set is the omission of the right Window key, right? So at that point, why wouldn't they offer a 103-key version of everything? The tooling already exists and everything is already being made.

I agree that it's a bit silly to not make the larger space bars in white to complement that set, but from a pure business standpoint it makes less sense to not offer the 103-key set if there's no extra cost to do so.

103 key master race.  I recently got a 103 key from them.  I wish that was their standard layout.

[Snowdog993]

I agree that it's a bit silly to not make the larger space bars in white to complement that set, but from a pure business standpoint it makes less sense to not offer the 103-key set if there's no extra cost to do so.

This was my point.  They do offer the 103.  Caviat Emptor.

[dante]

I sent an email to Unicomp sympathizing with the support person for having to deal with this tool.

[inanis]

I sent an email to Unicomp sympathizing with the support person for having to deal with this tool.

This literally made me laugh out loud!  Good one, sir.

[Snowdog993]

I am a good customer of Unicomp.  I have purchased several things from them,  Cables, keys etc....  I have been very happy with their support, and one person, Jeanne, comes to mind.  She has always come through.  If I were to buy the RGB set in Pearl or Grey I wouldn't have a complaint at all.
This is why speaking out makes sense.  I'm not **** or **** or what other expletive you see me as.
I'm just an ordinary average guy.

[fohat.digs]

I find their selections frustrating, but I can mostly understand the problem.

They offer a beautiful rainbow pallette of colors in the 1x size, and I have bought at least a couple of dozen of them over the past few years. How sad that they cannot, or will not, flesh out the selection with the "other-shaped" keys.

And I must say that all my "customer service" interactions with them have been delightful.

[Snowdog993]

And I must say that all my "customer service" interactions with them have been delightful.

Mine too!  They are wonderful people!  That wasn't my point at all.  It was that they offer the keyboards in brilliant white already!  101 or 103.  Why would they not consider the most essential part?

[inanis]

I am a good customer of Unicomp.  I have purchased several things from them,  Cables, keys etc....  I have been very happy with their support, and one person, Jeanne, comes to mind.  She has always come through.  If I were to buy the RGB set in Pearl or Grey I wouldn't have a complaint at all.
This is why speaking out makes sense.  I'm not **** or **** or what other expletive you see me as.
I'm just an ordinary average guy.

I don't think anyone is questioning why you contacted support. That seems totally legit. I think the negative feedback you are getting is because of the way you presented yourself. I'm guessing you are relatively young. You may find that is a difficult thing to keep doing and expect to get the results you want. You burn a lot of bridges when you lash out quickly at people.

FWIW, I think your idea of painting the space bar to match is a good one. 

[Snowdog993]

I am a good customer of Unicomp.  I have purchased several things from them,  Cables, keys etc....  I have been very happy with their support, and one person, Jeanne, comes to mind.  She has always come through.  If I were to buy the RGB set in Pearl or Grey I wouldn't have a complaint at all.
This is why speaking out makes sense.  I'm not **** or **** or what other expletive you see me as.
I'm just an ordinary average guy.

I don't think anyone is questioning why you contacted support. That seems totally legit. I think the negative feedback you are getting is because of the way you presented yourself. I'm guessing you are relatively young. You may find that is a difficult thing to keep doing and expect to get the results you want. You burn a lot of bridges when you lash out quickly at people.

FWIW, I think your idea of painting the space bar to match is a good one.

Thank you.  It was the only alternative I had.

[Touch_It]

I am a good customer of Unicomp.  I have purchased several things from them,  Cables, keys etc....  I have been very happy with their support, and one person, Jeanne, comes to mind.  She has always come through.  If I were to buy the RGB set in Pearl or Grey I wouldn't have a complaint at all.
This is why speaking out makes sense.  I'm not **** or **** or what other expletive you see me as.
I'm just an ordinary average guy.

I don't think anyone is questioning why you contacted support. That seems totally legit. I think the negative feedback you are getting is because of the way you presented yourself. I'm guessing you are relatively young. You may find that is a difficult thing to keep doing and expect to get the results you want. You burn a lot of bridges when you lash out quickly at people.

FWIW, I think your idea of painting the space bar to match is a good one.

Thank you.  It was the only alternative I had.

I am curious of what paint you used + technique.   If you wouldn't mind I'm sure a lot of people would like to see a picture of it.  This might be something I am interested in doing myself.

[Snowdog993]

Okay.  I used Rust-Oleum Gloss Protective Enamel in white.  That picture is as it was drying.  It looks even better now.  The color match is next to exact.
Caution with this paint: It actually takes more than 24 hours to completely dry.  I'm not touching it for another day to be safe.

Edit: That picture was before I used some Acetone to remove the overspray.  That's another thing.  Painting isn't easy.

Technique:  The first time, I tried with a wind chime and used the chime itself to hold the spacebar level horizontally.  The result was that picture with overspray and runs.  Not good.
Second time I got smart.  After removing all that mess, I went with duct tape actually attached to the bottom of the spacebar, setting it vertically instead.  It looks gorgeous.  No runs at all.

[Computer-Lab in Basement]

nobody cares

[Snowdog993]

Okay.  I used Rust-Oleum Gloss Protective Enamel in white.  That picture is as it was drying.  It looks even better now.  The color match is next to exact.
Caution with this paint: It actually takes more than 24 hours to completely dry.  I'm not touching it for another day to be safe.

Edit: That picture was before I used some Acetone to remove the overspray.  That's another thing.  Painting isn't easy.

Technique:  The first time, I tried with a wind chime and used the chime itself to hold the spacebar level horizontally.  The result was that picture with overspray and runs.  Not good.
Second time I got smart.  After removing all that mess, I went with duct tape actually attached to the bottom of the spacebar, setting it vertically instead.  It looks gorgeous.  No runs at all.

I shouldn't have to do this at all.  Why should anyone care?  I was trying to be helpful and explain this so maybe Unicomp might do something about it before someone else goes through this.  I know they were doing a good thing by offering me a spacebar I should have bought, but I couldn't buy.  And why would they have the 103 key option in brilliant white when you purchase any keyboard?  (Oh, oops we forgot to mention the spacebar!)
That's what I am getting at.  I had to paint one to fix the issue.  And not a very good job at first.  I'm not a professional painter.  I was lucky I got the color to match.

[Snowdog993]

I am curious of what paint you used + technique.   If you wouldn't mind I'm sure a lot of people would like to see a picture of it.  This might be something I am interested in doing myself.

The other way having it horizontal was meh.  This way worked.  Nothing like duct tape.

[Daniel Beardsmore]

nobody cares

Unfortunately that same attitude prevails within so many companies too. It seems like many people got generous doses of stupidity and/or apathy for Christmas in 2014.

Indeed, nobody cares, and that's a good description for much of humanity in this age that we live in.

[inanis]

nobody cares

Unfortunately that same attitude prevails within so many companies too. It seems like many people got generous doses of stupidity and/or apathy for Christmas in 2014.

Indeed, nobody cares, and that's a good description for much of humanity in this age that we live in.

From outrage to apathy...this thread has gone full circle!

[jdcarpe]

nobody cares

Unfortunately that same attitude prevails within so many companies too. It seems like many people got generous doses of stupidity and/or apathy for Christmas in 2014.

Indeed, nobody cares, and that's a good description for much of humanity in this age that we live in.

From outrage to apathy...this thread has gone full circle!

Actually, it has gone half circle. Once it goes back to outrage, it will have gone full circle.

[inanis]

From outrage to apathy...this thread has gone full circle!

Actually, it has gone half circle. Once it goes back to outrage, it will have gone full circle.

True! Give it a minute, I'm sure it will happen....

[Snowdog993]

It just seems to me that they aren't future-driven at all.  They only get by with what they have and it takes literally someone (outside of sales) to come up with something new.  I have no beef with the sales department at all.  I have a beef with Unicomp not living up to the expectations of people.  Where are all the good things they promised us?  Why don't they make custom pieces for us in more than 1 unit?
We expect (as consumers) to have something that we are willing to pay for.  Quality is one thing.  Quality control is another.

[jdcarpe]

It just seems to me that they aren't future-driven at all.

Welcome to Geekhack, where we've been complaining about this from Unicomp since, what, 2009?

[jacobolus]

Damn I’m glad I don’t work in customer service. Dealing with entitled *******s all day must be exhausting.

[Snowdog993]

It just seems to me that they aren't future-driven at all.

Welcome to Geekhack, where we've been complaining about this from Unicomp since, what, 2009?

This is truly a shame. Any company that doesn't have any foresight, will look at their failure with hindsight.

[intelli78]

My impression is that Unicomp is just a bunch of old IBM keyboard bros who are set for retirement, and are just running a small business mostly to occupy their own time and keep the buckling spring alive. I don't think they are really concerned about profit or pleasing anyone, beyond just staying afloat.

[tp4tissue]

Ergodox would Never treat you this way...

You just love it, and it loves you back..

[Touch_It]

Cherry switches can't love you like BS.

[Snowdog993]

I just want them to do the right thing by everyone. 

[daerid]

Let's be perfectly honest: You want them to do the "right thing" by you.

[Snowdog993]

Let's be perfectly honest: You want them to do the "right thing" by you.

This isn't about a $3 spacebar.  I fixed that already, remember?  It's just about the way they should take care of everyone by actually listening to the customers and doing some forward thinking.  If that's about me, I'm in!  I can use many examples, but the promises made, and never kept.  Those are the things that may be the folly of Unicomp.
I will just let you all decide.  After all, we are their customers.
And for the ones that don't use them, well, maybe that's why.

[dorkvader]

I am a good customer of Unicomp.  I have purchased several things from them,  Cables, keys etc....  I have been very happy with their support, and one person, Jeanne, comes to mind.  She has always come through.  If I were to buy the RGB set in Pearl or Grey I wouldn't have a complaint at all.
This is why speaking out makes sense.  I'm not **** or **** or what other expletive you see me as.
I'm just an ordinary average guy.

See, I always hated dealing with people who thought they were "an ordinary average guy" with their unreasonable requests. They were usually also the same people that also think that just because they've generated a few thousand in revenue that somehow makes them a "good" customer.

From a business perspective, of course a guy  who buys a lot is in some ways a "good" customer, but they also think they are entitled to more, or swagger in like they own the place, Those guys are always bad customers. The money lost by never dealing with them again is gained back tenfold in happier employees (better retention, less training, good work environment)

I mean, if you offered to buy 5000 white spacebars, I'm sure they'd sell them to you. Anything less is pretty much demanding they take a huge massive loss and recoup less than 1/5000'th of it on one sale to you. This is absolutely unreasonable.

It just seems to me that they aren't future-driven at all.

Welcome to Geekhack, where we've been complaining about this from Unicomp since, what, 2009?

2007

Unicomp has never been "future driven" I am hoping another company is able to buy them out and do something interesting with their stock and tooling.

Damn I’m glad I don’t work in customer service. Dealing with entitled *******s all day must be exhausting.

Yeah, it's not so bad after a few years. Having problems that are significantly more difficult than whatever miniscule issue the customer is whining about today gives it a sense of perspective. "your computer may be broken but at least you have a warm place to sleep! And it'll be fixed this week too. Life is hard but not too bad today"

[jacobolus]

Welcome to Geekhack, where we've been complaining about this from Unicomp since, what, 2009?

2007

Erm, did you read that thread Dorkvader? iMav bought an SSK from clickykeyboards.com (not Unicomp) which was damaged during shipping and didn’t work when it arrived, so he mailed it back for a refund and ended up out $7. Before claiming the refund he had called Unicomp to ask if they could repair it, and instead they sold him a brand new SSK for $59.

I didn’t realize they used to have SSKs in stock... I assume still leftovers from the Lexmark days.

[Snowdog993]

I am a good customer of Unicomp.  I have purchased several things from them,  Cables, keys etc....  I have been very happy with their support, and one person, Jeanne, comes to mind.  She has always come through.  If I were to buy the RGB set in Pearl or Grey I wouldn't have a complaint at all.
This is why speaking out makes sense.  I'm not **** or **** or what other expletive you see me as.
I'm just an ordinary average guy.

See, I always hated dealing with people who thought they were "an ordinary average guy" with their unreasonable requests. They were usually also the same people that also think that just because they've generated a few thousand in revenue that somehow makes them a "good" customer.

From a business perspective, of course a guy  who buys a lot is in some ways a "good" customer, but they also think they are entitled to more, or swagger in like they own the place, Those guys are always bad customers. The money lost by never dealing with them again is gained back tenfold in happier employees (better retention, less training, good work environment)

I mean, if you offered to buy 5000 white spacebars, I'm sure they'd sell them to you. Anything less is pretty much demanding they take a huge massive loss and recoup less than 1/5000'th of it on one sale to you. This is absolutely unreasonable.

It would be good if they offered them to begin with.  When you introduce a keyboard layout that supports it, (including 101 IBM and Lexmark keyboards) you would think you would prepare for orders including full-sized spacebars.  I am one customer.  I know this.  But you also have to look at the big picture before you plan on anything.  I believe this was just a bungle on their part. 

[Sygaldry]

Damn I’m glad I don’t work in customer service. Dealing with entitled *******s all day must be exhausting.

This reminds me of when I worked as a Starbucks barista back in college....
Certain customers would come in demanding their nasty Pumpkin Spice Lattes.



Example dialogue:

Customer - "I come here every morning and for coffee and have spent over 1000 dollars on drinks here, I'm your best customer. Why don't you have Pumpkin Spice today? Everyone here knows that's what I order every day!" [Looks around looking for affirmation while all the other customers look away]

Me - "Sorry maam, corporate in Seattle determines what flavors we get each season. This is out of our control, maybe you'd like to try the Cinnamon Dolche Latte instead? We got our last shipment of Pumpkin Spice last week and haven't gotten any more since."

Customer - "Screw you, you're just a barista, I want to speak with someone else. Wheres [Jack], your manager? I want to talk to him right now."

Me - "Maam, [Jack] is currently at a team building retreat out of town right now, if you want I can take a note down for you or you can leave a comment in our comment box over there with your request!"

Customer - "No, I want my coffee! I can't believe I'm getting this kind of service here, I'm a ****ing regular here.  I've been coming to this store long before you were even hired! Do you know what that means?! Oh wait, you're just a freaking barista, you wouldn't understand. You're not smart enough to be doing anything else with your life"

Me - Sorry maam, there's really nothing I can do about it. But I can offer you a free drink voucher good for any of our hot or cold beverages."

Customer - "Give me that." [snatches coupon from my hand] "I'm not coming here again until [Jack] gets back so I can give him a piece of my mind, but I'll take that drink for now. I want a Venti Quad Mocha Frappuccino With double mocha and caramel drizzle. Light on the ice but extra whipped cream."

Me - "Sure thing! We'll have that ready for you in just a minute!" [proceed to make drink, but while customer is busy on the phone and not paying attention, spit in her drink and flick some ear wax on top of the whipped cream]

Me - "Maam, your drink is ready!"

Customer - "Finally, sheesh, you're not just stupid, you're really slow, you know that?"

Me - "You have a great day, maam!"


Yeahhh.... this whole thing with Unicomp definitely reminds me of my short tenure at Starbucks.

[davkol]

The page (FullRGBKeys) linked by Snowdog993 doesn't say anything about missing spacebars. *If* you order from that page and don't get a spacebar, it's a mistake (or false advertising) on Unicomp's side. Not much to discuss.

I'm not particularly concerned though, because they're a dead company to me. Their "new" layout with reversed AltGr and Win is a joke, and so are the pink "special edition" keyboards or their 'innovation' in general. Communication isn't any better (wonder why has their subforum been deleted here?); I asked a few times for something not listed on the website, but definitely made (e.g., replacement caps for EnduraPro), never even got a reply. Want to buy something as  ordinary as stock replacement modifiers? Better go to clickykeyboards.

[Snowdog993]

The page (FullRGBKeys) linked by Snowdog993 doesn't say anything about missing spacebars. *If* you order from that page and don't get a spacebar, it's a mistake (or false advertising) on Unicomp's side. Not much to discuss.

I really honestly think they just forgot to make the spacebars for the brilliant white set.  The only thing I had to do was paint a spacebar the same color.  I was duped on the page, yes.  I admit I didn't see that other page until after the order.  Then I go to the page that sells the spacebars and they don't even provide it.  Nothing more, nothing less.
A picture says 1000 words.  It sure seemed to me they were selling the ENTIRE keyset to begin with.
You can't get the spacebar for the 101 or 103 in brilliant white!

[Snowdog993]

And I am that "idiot" customer.  Thanks for all your support Geekhack!