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Author Topic: Awesome customer service from MechanicalKeyboards.com  (Read 1008 times)

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Offline minimal

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Awesome customer service from MechanicalKeyboards.com
« on: Sun, 27 October 2013, 16:34:44 »
Figured this was worth making a post about (I know I don't post much  :-[ ).
So, I got one of the Ducky Shine III's recently from MechanicalKeyboards.com (MX Brown, Magenta LEDs) and when it came in one of the LEDs was dull. Dull enough that I couldn't really tell the LED was lit if the keycap was on (number 2 on the ten-key for those curious).

Sent an email in to them, asked what the process was and got back a note that I'd be receiving a shipping label to print and I'd get a new keyboard as soon as the old one shipped.

I packed it all back up and sent it back, but I didn't get a shipping label on the new incoming keyboard after I had a delivery receipt for the return. E-mailed them again, got an apology that it hadn't shipped, a tracking number the next day and got my new keyboard shortly after.

Loving the keyboard and that was a great customer service experience. :)
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Offline SpAmRaY

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Re: Awesome customer service from MechanicalKeyboards.com
« Reply #1 on: Sun, 27 October 2013, 16:36:32 »
They do have a sub-forum....
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Offline minimal

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Re: Awesome customer service from MechanicalKeyboards.com
« Reply #2 on: Sun, 27 October 2013, 16:38:59 »
I felt uncomfortable making a new thread in their sub-forum when I wasn't actually asking them a question or anything.
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Offline rowdy

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Re: Awesome customer service from MechanicalKeyboards.com
« Reply #3 on: Sun, 27 October 2013, 16:56:53 »
Doesn't matter - it is feedback which most companies value.

We see too many complaints around here - it is nice to hear when people have a positive experience.

Thanks for posting :)
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"Because keyboards are accessories to PC makers, they focus on minimizing the manufacturing costs. But that’s incorrect. It’s in HHKB’s slogan, but when America’s cowboys were in the middle of a trip and their horse died, they would leave the horse there. But even if they were in the middle of a desert, they would take their saddle with them. The horse was a consumable good, but the saddle was an interface that their bodies had gotten used to. In the same vein, PCs are consumable goods, while keyboards are important interfaces." - Eiiti Wada

NEC APC-H4100E | Ducky DK9008 Shine MX blue LED red | Ducky DK9008 Shine MX blue LED green | Link 900243-08 | CM QFR MX black | KeyCool 87 white MX reds | HHKB 2 Pro | Model M 02-Mar-1993 | Model M 29-Nov-1995 | CM Trigger (broken) | CM QFS MX green | Ducky DK9087 Shine 3 TKL Yellow Edition MX black | Lexmark SSK 21-Apr-1994 | IBM SSK 13-Oct-1987 | CODE TKL MX clear | Model M 122 01-Jun-1988

Ị̸͚̯̲́ͤ̃͑̇̑ͯ̊̂͟ͅs̞͚̩͉̝̪̲͗͊ͪ̽̚̚ ̭̦͖͕̑́͌ͬͩ͟t̷̻͔̙̑͟h̹̠̼͋ͤ͋i̤̜̣̦̱̫͈͔̞ͭ͑ͥ̌̔s̬͔͎̍̈ͥͫ̐̾ͣ̔̇͘ͅ ̩̘̼͆̐̕e̞̰͓̲̺̎͐̏ͬ̓̅̾͠͝ͅv̶̰͕̱̞̥̍ͣ̄̕e͕͙͖̬̜͓͎̤̊ͭ͐͝ṇ̰͎̱̤̟̭ͫ͌̌͢͠ͅ ̳̥̦ͮ̐ͤ̎̊ͣ͡͡n̤̜̙̺̪̒͜e̶̻̦̿ͮ̂̀c̝̘̝͖̠̖͐ͨͪ̈̐͌ͩ̀e̷̥͇̋ͦs̢̡̤ͤͤͯ͜s͈̠̉̑͘a̱͕̗͖̳̥̺ͬͦͧ͆̌̑͡r̶̟̖̈͘ỷ̮̦̩͙͔ͫ̾ͬ̔ͬͮ̌?̵̘͇͔͙ͥͪ͞ͅ

Offline tp4tissue

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Re: Awesome customer service from MechanicalKeyboards.com
« Reply #4 on: Sun, 27 October 2013, 17:34:16 »
Quote from: rowdy on Sun, 27 October 2013, 16:56:53
Doesn't matter - it is feedback which most companies value.

We see too many complaints around here - it is nice to hear when people have a positive experience.

Thanks for posting :)

they're solid folk... sent those keyboard feet eventually.. very glad..

+1 for mk.com
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