« previous next »
Pages:  [1]     Go Down

Author Topic: Awesome customer service from MechanicalKeyboards.com  (Read 1009 times)

0 Members and 1 Guest are viewing this topic.

Offline minimal

  • Thread Starter
  • Posts: 7
Awesome customer service from MechanicalKeyboards.com
« on: Sun, 27 October 2013, 16:34:44 »
Figured this was worth making a post about (I know I don't post much  :-[ ).
So, I got one of the Ducky Shine III's recently from MechanicalKeyboards.com (MX Brown, Magenta LEDs) and when it came in one of the LEDs was dull. Dull enough that I couldn't really tell the LED was lit if the keycap was on (number 2 on the ten-key for those curious).

Sent an email in to them, asked what the process was and got back a note that I'd be receiving a shipping label to print and I'd get a new keyboard as soon as the old one shipped.

I packed it all back up and sent it back, but I didn't get a shipping label on the new incoming keyboard after I had a delivery receipt for the return. E-mailed them again, got an apology that it hadn't shipped, a tracking number the next day and got my new keyboard shortly after.

Loving the keyboard and that was a great customer service experience. :)
Logged

Offline SpAmRaY

  • NOT a Moderator
  • * Certified Spammer
  • Posts: 14667
  • Location: ¯\(°_o)/¯
  • because reasons.......
Re: Awesome customer service from MechanicalKeyboards.com
« Reply #1 on: Sun, 27 October 2013, 16:36:32 »
They do have a sub-forum....
Logged

Offline minimal

  • Thread Starter
  • Posts: 7
Re: Awesome customer service from MechanicalKeyboards.com
« Reply #2 on: Sun, 27 October 2013, 16:38:59 »
I felt uncomfortable making a new thread in their sub-forum when I wasn't actually asking them a question or anything.
Logged

Offline rowdy

  • HHKB Hapster
  • * Erudite Elder
  • Posts: 21175
  • Location: melbourne.vic.au
  • Missed another sale.
Re: Awesome customer service from MechanicalKeyboards.com
« Reply #3 on: Sun, 27 October 2013, 16:56:53 »
Doesn't matter - it is feedback which most companies value.

We see too many complaints around here - it is nice to hear when people have a positive experience.

Thanks for posting :)
Logged
"Because keyboards are accessories to PC makers, they focus on minimizing the manufacturing costs. But that’s incorrect. It’s in HHKB’s slogan, but when America’s cowboys were in the middle of a trip and their horse died, they would leave the horse there. But even if they were in the middle of a desert, they would take their saddle with them. The horse was a consumable good, but the saddle was an interface that their bodies had gotten used to. In the same vein, PCs are consumable goods, while keyboards are important interfaces." - Eiiti Wada

NEC APC-H4100E | Ducky DK9008 Shine MX blue LED red | Ducky DK9008 Shine MX blue LED green | Link 900243-08 | CM QFR MX black | KeyCool 87 white MX reds | HHKB 2 Pro | Model M 02-Mar-1993 | Model M 29-Nov-1995 | CM Trigger (broken) | CM QFS MX green | Ducky DK9087 Shine 3 TKL Yellow Edition MX black | Lexmark SSK 21-Apr-1994 | IBM SSK 13-Oct-1987 | CODE TKL MX clear | Model M 122 01-Jun-1988

Ị̸͚̯̲́ͤ̃͑̇̑ͯ̊̂͟ͅs̞͚̩͉̝̪̲͗͊ͪ̽̚̚ ̭̦͖͕̑́͌ͬͩ͟t̷̻͔̙̑͟h̹̠̼͋ͤ͋i̤̜̣̦̱̫͈͔̞ͭ͑ͥ̌̔s̬͔͎̍̈ͥͫ̐̾ͣ̔̇͘ͅ ̩̘̼͆̐̕e̞̰͓̲̺̎͐̏ͬ̓̅̾͠͝ͅv̶̰͕̱̞̥̍ͣ̄̕e͕͙͖̬̜͓͎̤̊ͭ͐͝ṇ̰͎̱̤̟̭ͫ͌̌͢͠ͅ ̳̥̦ͮ̐ͤ̎̊ͣ͡͡n̤̜̙̺̪̒͜e̶̻̦̿ͮ̂̀c̝̘̝͖̠̖͐ͨͪ̈̐͌ͩ̀e̷̥͇̋ͦs̢̡̤ͤͤͯ͜s͈̠̉̑͘a̱͕̗͖̳̥̺ͬͦͧ͆̌̑͡r̶̟̖̈͘ỷ̮̦̩͙͔ͫ̾ͬ̔ͬͮ̌?̵̘͇͔͙ͥͪ͞ͅ

Offline tp4tissue

  • * Destiny Supporter
  • Posts: 13721
  • Location: Official Geekhack Public Defender..
  • OmniExpert of: Rice, Top-Ramen, Ergodox, n Females
Re: Awesome customer service from MechanicalKeyboards.com
« Reply #4 on: Sun, 27 October 2013, 17:34:16 »
Quote from: rowdy on Sun, 27 October 2013, 16:56:53
Doesn't matter - it is feedback which most companies value.

We see too many complaints around here - it is nice to hear when people have a positive experience.

Thanks for posting :)

they're solid folk... sent those keyboard feet eventually.. very glad..

+1 for mk.com
Logged
Pages:  [1]     Go Up
« previous next »