Just having the absolute worst time working with Banggood.com, just trying to get my poker ii I ordered from them last month. Here is a list that sums up my great "customer experience with them."
1)I’ve been on the support chat service for over 2 hours with no luck, Idk what it told me to ‘keep waiting’ when clearly nothing was going to happen. See attached image.
2) Overall, completely disappointed in the service I have received from the Banggood website. Taking over a week to process my order, taking longer than the 10-15 days shipping time (I even PAID extra to get faster shipping, and it looks like I’m getting the same normal delivery time frame), and not receiving an ETA for a Holiday gift.
3) Even with paying for extra shipping, they have:
-Delayed my order by having a 6 day (full work week) processing time after ordering, even though they told me the item would be shipped immediately.
-Given me false shipping times (it's been 30+ days, when shipping is supposed to be 7-15 days, HAH, my ass)
-Sent me the same generic support email not addressing any of my concerns. I kid you not, nearly ALL of my very detailed email responses have received generic 'please wait patiently, here is your tracking number, have a nice day'
-My product is still in China. What the fck.
Now I have to tell my boss why he will be receiving his Christmas present in February. That being said, don't make the same mistake I did and order from a more reputable and organized company. Banggood = terrible service, unreliable.