I will give them credit and thanks.
A nutball woman bought one of my EPDM keyboard mats, the XL size (at a price that was really too low, I have since raised the prices on the large sizes a couple of dollars because I realized that there was almost enough material there to make 4 of the little ones and also because they are heavy and postage has gone up).
After no response or feedback for almost 2 weeks, she opened a complaint with ebay asking for a return because she said that the product was defective - ie that I had used the term "non-slip" and that her keyboard still slid around.
I agreed to the return and fronted her the postage (ebay dinged me for an additional $7.05 even though the total purchase price including free shipping had been only $14). But whatever, I was not just going to give her a full refund and let her keep the mat.
Today I received the mat as shown below, along with the attached note. Naturally she had said nothing about chopping the mat into 3 sloppy pieces when she made the complaint to ebay.
When I took it to customer service, they quickly found in my favor and refunded my money. (that is, purchase price (which they had placed on hold) and return shipping)
I almost feel sorry for her being such a moron, but her dishonesty is worse because what she did was pretty ****ty. If she had just had the decency to admit that she had chopped it up, I would have given her a partial refund (probably half) and let her keep the pieces. The only reason I wanted it back was because it was such a nice big piece and they are harder to get than the smaller ones.
So, she ended up paying the $14 purchase price, plus the $7 fraudulent return postage, and she has nothing to show for it.
Hopefully she will learn a lesson in decency, but she will probably just tell her friends that she got screwed on that awful ebay.
PS - if you want one, go through Artisan Services here for a cheaper price
https://geekhack.org/index.php?topic=59308.0