with all the xbox one/ps4 hub-bub and drm, i conclude that the main issue is that we can't return sh*tty games. if i buy a tv, i can say... i just don't like it, or it didn't fit, full return. If i eat out i can say, wtf i asked for medium rare!, get a new one or they strike it off the check (i rarely have complaints about restaurant food, i'm afraid of revenge spit btw)
you goto a movie theatre, if it sucks within 30minutes you can usually talk to the manager and get a refund/comp tickets for later date.
but if you buy a physical game disc, you can't return it for a full refund...
thoughts? also what else can't you return really.