Author Topic: More PC woes (Software this time) (Read 3672 times)

Tym · « **on:** Sat, 10 August 2013, 08:49:48 »

So my PC's been in the wars lately, although now its running quite happily and nice and cool in its new case. Although I'm now having a bit of a problem if anyone could help me out. Whenever I try and exit Malwarebytes my computer crashes, same if I try and uninstall. I can just leave it but I want to know for future.

Thats what happens :3 Any thoughts?

SpAmRaY · « **Reply #1 on:** Sat, 10 August 2013, 08:52:42 »

So does malwarebytes run?

Maybe you got some malware/spyware.

Tym · « **Reply #2 on:** Sat, 10 August 2013, 08:54:59 »

Quote from: SpAmRaY on Sat, 10 August 2013, 08:52:42

So does malwarebytes run?

Maybe you got some malware/spyware.

Yeah it runs fine, just wont go away

SpAmRaY · « **Reply #3 on:** Sat, 10 August 2013, 09:05:09 »

Quote from: Tym on Sat, 10 August 2013, 08:54:59

Quote from: SpAmRaY on Sat, 10 August 2013, 08:52:42
So does malwarebytes run?

Maybe you got some malware/spyware.

Yeah it runs fine, just wont go away

~~Maybe you need to uninstall and reinstall Malwarebytes?~~ I can't read...doh....hmmm what about in safe mode?

I don't think it is related but

http://www.techweekeurope.co.uk/news/malwarebytes-fail-update-computers-crash-113575

Tym · « **Reply #4 on:** Sat, 10 August 2013, 09:07:58 »

I can't, same thing happens if I try to uninstall (thought I put that in OP? I'll edit it now)

SpAmRaY · « **Reply #5 on:** Sat, 10 August 2013, 09:10:21 »

Did you do any 'system restore' or anything like that? Is there another antivirus/antimalware software also installed, perhaps there is a conflict?

I've been using malwarebytes for years on a half dozen computers and never had anything like this happen...

Instead of uninstalling what if you download the newest version and try to install it to see what it does, perhaps it can remove/fix the issue?

Tym · « **Reply #6 on:** Sat, 10 August 2013, 09:12:54 »

Havent restored, this is the only anti-virus etc. Will try the over-writing in a minute.

SpAmRaY · « **Reply #7 on:** Sat, 10 August 2013, 09:21:38 »

Quote from: Tym on Sat, 10 August 2013, 09:12:54

Havent restored, this is the only anti-virus etc. Will try the over-writing in a minute.

Also does it start with windows?? Are you running the full paid for version or the free version?

If it is starting up perhaps you could stop it from starting up and it might help the uninstall issue.

Tym · « **Reply #8 on:** Sat, 10 August 2013, 09:32:20 »

I stopped it starting with windows already, and uninstalling like that still crashes my PC, Don't think I'm having any malware problems I have looked around, done searches etc. Not picked anything up.

SpAmRaY · « **Reply #9 on:** Sat, 10 August 2013, 09:37:27 »

Quote from: Tym on Sat, 10 August 2013, 09:32:20

I stopped it starting with windows already, and uninstalling like that still crashes my PC, Don't think I'm having any malware problems I have looked around, done searches etc. Not picked anything up.

Hmm malware usually stops malwarebytes from starting I've never saw one that stopped it from stopping.

vun · « **Reply #10 on:** Sat, 10 August 2013, 09:37:32 »

You could try deleting the files manually and then cleaning up the registry afterwards.

My solution when windows won't cooperate, such as trying to delete files that windows says aren't there, is to just boot from a USB stick with Ubuntu on it and do it from there.

Leslieann · « **Reply #11 on:** Sat, 10 August 2013, 17:03:02 »

That is hardware/driver related.

My first priority, would be to check all of the cooling fans, and if those are working, update your video driver. It's possible that Malware Bytes is heating up the system enough to crash the video system or you had an infected video driver that it's removing.

Tym · « **Reply #12 on:** Sat, 10 August 2013, 17:15:14 »

I don't think its hardware, my rig is running at 28c and the crash happens the exact second I click exit, well I think its a crash, hard to explain the screen I photographed showes up and it stays like that. Dont think there is enough time for anything to over heat?

How can I check to see if my video driver is infected?

kmiller8 · « **Reply #13 on:** Sat, 10 August 2013, 17:17:05 »

Format Windows.

Lanx · « **Reply #14 on:** Sat, 10 August 2013, 20:11:08 »

i've seen the cause for that to be overheating, bad core, bad memory. try uninstalling with 1 memory stick, and if that doesn't work try the other.

microsoft windows · « **Reply #15 on:** Sun, 11 August 2013, 11:31:57 »

MIGHT BE A PROBLEM WITH YOUR VIDEO CARD! HAVE YOU TRIED SWAPPING VIDEO CARDS OR USING THE ONBOARD GRAPHICS TO SEE IF THE PROBLEM GOES AWAY?

Tym · « **Reply #16 on:** Sun, 11 August 2013, 11:34:37 »

Quote from: microsoft windows on Sun, 11 August 2013, 11:31:57

MIGHT BE A PROBLEM WITH YOUR VIDEO CARD! HAVE YOU TRIED SWAPPING VIDEO CARDS OR USING THE ONBOARD GRAPHICS TO SEE IF THE PROBLEM GOES AWAY?

Why are you so angry? I'm sorry

Tried with onboard graphics, no obvious problem.

microsoft windows · « **Reply #17 on:** Sun, 11 August 2013, 11:36:28 »

MIGHT BE AN ISSUE WITH THE DRIVER THEN. HOW'S THE TEMPERATURE ON YOUR COMPTUER BY THE WAY? DOES IT OVERHEAT? IF THE COMPUTER HAS A HISTORY OF COOLING ISSUES, THERE COULD BE SOME COMPONENT DAMAGE IN THERE.

Tym · « **Reply #18 on:** Sun, 11 August 2013, 11:39:13 »

No overheating issues, running at 30c, how can I check my drivers?

microsoft windows · « **Reply #19 on:** Sun, 11 August 2013, 11:44:15 »

I'D PROBABLY CHECK THE DRIVERS IN COMPUTER MANAGEMENT (RIGHT CLICK THE "MY COMPUTER" ICON AND IT'LL BE AN OPTION IN THE DROPDOWN MENU). IF NOTHING MUCH SHOW'S UP, I WOULD TRY REINSTALLING THE GRAPHICS DRIVER.

BUT IF YOU USED BOTH THE GRAPHICS CARD AND THE ONBOARD GRAPHICS, THOSE TWO WOULD USE DIFFERENT DRIVERS. IT WOULD BE ODD TO SEE THAT PROBLEM HAPPENING WITH TWO DIFFERENT DRIVERS. WHAT I'D PROBABLY DO, IF REINSTALLING THE DRIVER DOESN'T HELP, IS THROW THE HARD DISK THAT'S IN THAT COMPUTER INTO ANOTHER ONE, AND SEE IF IT DOES THE SAME THING. IF THE PROBLEM PERSISTS, THEN IT WOULD BE A SOFTWARE ISSUE. IF IT DOESN'T, THEN IT WOULD BE HARDWARE. I'VE FOUND ONCE I'VE ISOLATED COMPUTER ISSUES AS SOFTWARE OR HARDWARE PROBLEMS, TROUBLESHOOTING IS A BIT EASIER FROM THERE.

IT SURE IS AN ODD PROBLEM THOUGH. DEFINITELY GOING TO TAKE SOME CREATIVE WORK TO TROUBLESHOOT IT.

kmiller8 · « **Reply #20 on:** Sun, 11 August 2013, 11:51:09 »

Quote from: kmiller8 on Sat, 10 August 2013, 17:17:05

Format Windows.

Tym · « **Reply #21 on:** Sun, 11 August 2013, 11:58:01 »

Go away ghosty please.

tp4tissue · « **Reply #22 on:** Sun, 11 August 2013, 14:46:45 »

That looks like the same thing that happened to me when the GPU MEMORY gets too hot.

I neglected to cool my gpu memory on my previous card overclock.

And this would happen everytime the gpu memory heated up

Leslieann · « **Reply #23 on:** Sun, 11 August 2013, 17:18:28 »

Quote from: Tym on Sat, 10 August 2013, 17:15:14

I don't think its hardware, my rig is running at 28c and the crash happens the exact second I click exit, well I think its a crash, hard to explain the screen I photographed showes up and it stays like that. Dont think there is enough time for anything to over heat?

How can I check to see if my video driver is infected?

Just because your system says 28c, that doesn't tell you anything about how hot your motherboard chipset, memory, GPUY and GPU memory is. The only way to check the GPU and GPU memory is with an app that reports them, or the good old finger test (ground your self first).

Being that it's software triggered, open Malware bytes, but don't run it, close it and see if it crashes. If it doesn't crash then we are almost guaranteed back to it being heat or damaged driver. If it does crash, then you know Malwarebytes is having a simple software conflict. In either case, first thing I would do is update the video driver using Nvidia's website.

The driver may not be infected, it could be a false positive, or Malware bytes happens to be using the same temp directory or a similar file name, or same address space... It's hard to say and pretty much unimportant really. If you get the Flu are you more concerned with fixing it, or finding out how you got it?

Tym · « **Reply #24 on:** Mon, 12 August 2013, 06:36:48 »

I'm afraid Leslieann I have no idea how to do any of that, so I just took Spam's advice went into the registry gutted everything related to malwarebytes and its gone!

Leslieann · « **Reply #25 on:** Mon, 12 August 2013, 16:28:03 »

Quote from: Tym on Mon, 12 August 2013, 06:36:48

I'm afraid Leslieann I have no idea how to do any of that, so I just took Spam's advice went into the registry gutted everything related to malwarebytes and its gone!

Then it was a conflict between Malware Bytes and your video driver, they probably shared a registry entry or file name.

Updating your video card might prevent it from happening again.

Thimplum · « **Reply #26 on:** Wed, 14 August 2013, 14:23:44 »

Just use Linux.

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Author Topic: More PC woes (Software this time) (Read 3672 times)