My internet speed has been down to 50% for the last 3 days. Called the support yesterday, they tried but it didn't work, they told me they call me back today morning, I called them at 6pm because I didn't get a call from them, and I waited 15 minutes to have the worst, entitled ***** on the other end.
Her:"We can connect you to a technician who will run you through your router settings, but that will cost money"
Me:"My router settings are fine, they were fine when everything worked and I didn't change them since, I even checked them myself yesterday and everything was okay"
Her: (basically) "Yeah, that's what they all tell us"
Me:"Excuse me?"
Her:"Do you want to get help with your router settings now?"
Me:"Do whatever is necessary, but I won't pay for anything that I know won't help me"
Her:"Well, that's all I can offer you, bye"
ARE YOU KIDDING ME? I have to pay when they **** something up? It worked fine, and I didn't change anything... who would it have been? ****ing Santa?
My dog died on the 24th, one of my cats ran away on the 28th (still not back, even Pet Trailers can't find anything outside of our property) and now this ****? What the **** is going on right now?