Today I went to a community center and did taxes remotely there. As I was leaving, one of my managers called and asked if I would stop by another one of our locations to check on a scanner that one of the processors is having problems with and they had supposedly tried to troubleshoot it over the phone to no avail. It's about 30 minutes out of my way home but much closer than the main office, so I head there to find out the problem is just that the USB cable was unplugged from the scanner. I mean I could tell before I sat down at the desk because it was blatantly laying on the ground, what the hell lady?